Brian B Quick

quality assurance moment so another customer won't feel this way again

This company came to my home to do a ‘free’ evaluation. It wasn’t complete and he didn’t really look inside of my indoor unit with the proper tools. Other companies came and actually completed a full diagnostic and found the issues right away only in my indoor unit.  Never once mentioned the possibility of replacing my systems which this company did. This company was the only  HVAC company that asked suspicious questions such as what do you do, how’s your credit, they have financing options etc… From my experience, I sensed that they’re just in the business of selling and installing new systems and air conditioners. Additionally, if you’re not willing to spend a certain amount, they don’t even bother to follow up. They’ll hit you with the, “we’ll call you” but never call . Not really taking the time to figure out what’s wrong and various options to fix. After that experience, I had no problem paying a reasonable fee for a proper diagnostic from apparently more trustworthy companies that don’t ask shady questions during an initial visit. Please get multiple opinions/experiences/quotes  from different companies before you install a brand new system. I never hired them and I cannot attest to their work. It seems like it may be great despite their initial quote suggestions and workflow.

Also, he said that if I have multiple issues that it’s best to just replace the entire system which made no sense to me at the time. When I know that HVAC systems are built to be repairable. Which is why I researched multiple companies. One of the HVAC companies came out, fixed and explained three issues with my indoor unit and they were minor. It’s working now better than ever!

** To be fair, after I posted my review the owner reached out and seemed to have no knowledge of my visit from one of his technicians and apologized about my experience. This review is my honest experience. Businesses can’t please everyone all the time and hopefully this will be a teaching and quality assurance moment so another customer won’t feel this way again

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3 reviews on Brian B Quick

  1. but i appreciate him replying to my request for a quote so fast.

    Quick response! I had an emergency pipe burst and needed someone for same day service. I used the request a quote service and Brian replied in a prompt manner. They didn’t have anyone available the same day, this was a late evening request, but i appreciate him replying to my request for a quote so fast.

  2. I would definitely recommend them!

    Randy might be the nicest person ever! I’ve had his crew over to my house twice now and they have been professional and courteous. Once for an HVAC issue – they were very quick and fixed the issue super fast and it was very reasonably priced.

    Most recently I called Randy with a sump pump issue and he had someone at my house within hours. This company is very reliable, professional and has been a pleasure to deal with. I would definitely recommend them!

  3. Thank you Brian for your knowledge and quick responses.

    I highly recommend Brian of Brian B Quick. When my furnace leaked water during the extreme cold 2 weeks ago, Brian responded immediately, figured out what the problem was and walked me through the steps to temporarily stop the leaking until he could come. Every time I emailed him, I heard back right away! Thank you Brian for your knowledge and quick responses.

Brentwood 94513 CA US
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Reported Loss :300 $
Severity of Scam :Extremely Low
Reported by : anonymous
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