I applied for a mortgage to buy investment property with Brand Mortgage Group. The process was horrific: repeated demands for the same data, conflicting information about FHA loan requirements, alleged nonreceipt of faxed documents.
I hand-delivered letters detailing my experience to the COO and director of real estate lending, to no effect.
In October, my loan officer said my ap was ‘dead’, but never sent the legally required denial letter.
I’ve filed public formal complaints with desired redress to the Consumer Finance Protection Bureau, BBB of Metro Atlanta, and the Georgia Consumer Protection department.
BTW, I got my loan from Associated Credit Union in 3 WEEKS, start to finish.
Stay AWAY from this company – you’ve been warned!