Bova Contemporary Furniture

What happened to customer service. I'm going to notify BBB.

I wish I had checked ratings but there aren’t many. I found this place as one of a few in the DC Metro area to carry the dining room furniture I wanted. I was told 4 weeks before I get a call to set up delivery (this was in July). 4 weeks go by and nothing. I figured maybe it was the delivery people so give them an extra week or so. Still nothing. So I have to call to find out it’s delayed (what happened to customer service). It finally gets delivered last week (week of the 30th). Not only is a leg broken, which the delivery and install guys use to set up knowing it was broken and trying to hide it, but a chairs is cracked, other chairs have damage and the top of the table has scratches. I call the store with no answer but the delivery guys were able to get a hold of someone quickly. I’m told I need to take pictures and email them to get things started. The delivery guys didn’t mark anything down on the paperwork about the damage (like I would sign without it) and didn’t even have a copy so I had to snap a pic (gotta love smart phones). Get things emailed and call to get no response and left a message. Called again and finally got someone who told me the manufacturer is closed now and it takes a week to hear back on the replacement process. WTF, this is ridiculous. Ok, I was nice about the wait time but now, I have to wait to hear back? I don’t care who you have to contact. I’m dealing with you not them. So now I’m supposed to wait another 3 weeks (probably longer) for replacements. You have got to be joking. What happened to customer service. I’m going to notify BBB.

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Baltimore Avenue 12000
Beltsville 20705 MD US
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Reviews:0
Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : anonymous
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