Bova Contemporary Furniture

What happened to customer service. I'm going to notify BBB.

I wish I had checked ratings but there aren’t many. I found this place as one of a few in the DC Metro area to carry the dining room furniture I wanted. I was told 4 weeks before I get a call to set up delivery (this was in July). 4 weeks go by and nothing. I figured maybe it was the delivery people so give them an extra week or so. Still nothing. So I have to call to find out it’s delayed (what happened to customer service). It finally gets delivered last week (week of the 30th). Not only is a leg broken, which the delivery and install guys use to set up knowing it was broken and trying to hide it, but a chairs is cracked, other chairs have damage and the top of the table has scratches. I call the store with no answer but the delivery guys were able to get a hold of someone quickly. I’m told I need to take pictures and email them to get things started. The delivery guys didn’t mark anything down on the paperwork about the damage (like I would sign without it) and didn’t even have a copy so I had to snap a pic (gotta love smart phones). Get things emailed and call to get no response and left a message. Called again and finally got someone who told me the manufacturer is closed now and it takes a week to hear back on the replacement process. WTF, this is ridiculous. Ok, I was nice about the wait time but now, I have to wait to hear back? I don’t care who you have to contact. I’m dealing with you not them. So now I’m supposed to wait another 3 weeks (probably longer) for replacements. You have got to be joking. What happened to customer service. I’m going to notify BBB.

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2 reviews on Bova Contemporary Furniture

  1. Bova Contemporary Furniture Not Use This Company.

    Please if you are looking for good quality furniture avoid BOVA Furniture

  2. This is the best store ever.

    This is the best store ever. If you want something diffrent in your home. Then this is the store. Everything I have gotten from this has made my home beautiful.

Baltimore Avenue 12000
Beltsville 20705 MD US
Get directions
Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : anonymous
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