Bob’s Discount Furniture

on't believe their Goof Proof promise means you don't need

I have dealt with a few stores that have such bad customer service. Don’t believe their Goof Proof promise means you don’t need to worry if you have a problem with their products.They will find any way they can to deny your claim. Don’t bother calling Customer Service. They will tell you that your broken furniture has nothing to do with their poor quality construction. Save your money. Shop somewhere else!!!

Also, notice the form they attached so that I could be contacted by Customer Service. It looks like they are trying, but one ever contacted me.

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5 reviews on Bob’s Discount Furniture

  1. This company is by far THE WORSE

    This company is by far THE WORSE. I ordered furniture from them that instantly starts malfunctioning (dresser chest) the drawer want stay on track. I make an appointment for repair, the repair guy come out looks and say a piece(sliding bracket) has to be ordered.

    It took 2 months for the bracket to come just for the 2nd repair person to com out and state 2 pieces should have been ordered. All this took place between March and now.

    I call today to see if the item ya been shipped just to be told it will be in stock August 28th and will ship 8-10 business days after that so basically it’s going to take 6-7 months to get a drawer fixed. Never again will I order from them… Horrible customer service.

  2. I do not recommend purchasing furniture from Bob's.

    Unfortunately the furniture we purchased was built with poor quality materials and started to fail after less than a year of normal use. The foam filling is breaking down unevenly on multiple pieces of furniture.

    This is exposing the wooden frames of the arm rests on the chairs and causing the top of the ottoman to be uneven from the base. Working with the claim department and technicians is time consuming and often unhelpful. I do not recommend purchasing furniture from Bob’s.

  3. This is a horrible place. Do not buy from Bob's Furniture.

    This is a horrible place. Do not buy from Bob’s Furniture. The stuff looks really nice but it is made horribly. We bought a sectional from them 2 years ago and the seams kept ripping everywhere.

    They replaced it a few times and now the entire upper pillow ripped down the seam and the Technician came out and said it’s no a Manufacturer defect so they will not fix or replace it. It is the same issue that we had every other time but now they won’t take care of it.

    Their Customer Service is horrible as well. Buying from Bob’s was the worse purchase I ever made in My Life. It’s not even worth one star.

  4. The Goof Proof warranty is a SCAM.

    The Goof Proof warranty is a SCAM. In fact the company that does the repairs confessed they wish Bob’s would stop telling people they will come out for anything. They will only come in if there is a MAJOR issue.

    The couch has threads coming out and we have only had it for 2 months. We reached out to Bob’s and their customer service blew us off and said there was nothing they could do.

    Bob’s seems to be one of those places that loves you until you buy, then you’re just a hassle. Disappointing, cause we had a great shopping experience.

  5. I would NEVER buy anything from Bob's Discount Furniture again.

    Only buy from Bobs Furniture if you only plan to use your furniture for like 6 months or a year. If you need a repair, they will send out a technician who is trained to say it’s normal wear and they will not repair it.

    Then their Customer Care Department tells you that it is their policy to follow the report of the technician and they will not send out a different technician.

    The technician that came to my house had a terrible attitude, did not have the proper tools and talked about how busy he is and that they have to hire more technicians.

    I would NEVER buy anything from Bob’s Discount Furniture again. And unless you specialize in furniture repair, you shouldn’t either.

Belcrest Center Drive 2950
Hyattsville 20782 MD US
Get directions
Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : Anonymous
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