Bob’s Discount Furniture

Horrible policy and horrible merchandise and horrible customer service!

I will never purchase from Bob’s Discount Furniture again! I purchased a dinette set online that was delivered and assembled with defective pieces. Bob’s offered to deliver a replacement piece and the piece they delivered was more damaged than the piece I already had, so they set up a 3rd delivery to attempt to fix the problem.

I called customer service and asked them for a refund and to pick up their furniture (which still has the plastic on it). Sorry, they only offer exchanges or store credit. Ridiculous! How are you going to force a customer to spend money in your store for more substandard merchandise?

Clearly this policy is in place for a reason. Sell you defective merchandise and then only offer you store credit or replacement. This way Bob’s ALWAYS wins and the customer ALWAYS loses! Horrible policy and horrible merchandise and horrible customer service!

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1 review on Bob’s Discount Furniture

  1. Bob’s Discount Furniture is Scammer

    Ok: So I wanted to work with Bob’s Discount Furniture because I thought they were cheap and easy. It was the worst experience that I’ve had with a company ever. My furniture was supposed to come in two days. It took three weeks.

    They would call me every two or three days and just say “Whoops, we don’t have your furniture in stock, so we’re going to postpone.” Managers were always “busy” and unable to talk. One time, I asked about refunding policies, and next thing you know, they canceled my order without telling me.

    Another time, I wasted hours, calling Bob’s HQ for them to send out a replenishment form that, three days later, I found out was never submitted. In the end, the delivery people finally came but didn’t have all of the furniture I requested.

    When I tried to get my money back for the undelivered furniture, they made me go through so many hoops that wasted so much time. Please don’t be like me and waste your time with this incompetent organization.

Reported Loss :300 $
Severity of Scam :Low
Reported by : anonymous
Views :