BMW Seattle

The entire process has fallen

I wrote a letter to BMW Seattle and BMW North America regarding the problem with our X1. I received calls from both, and several days later a technician drove a loaner to our house and picked up our car for service (its 7th for this issue.) Within a day they had identified the problem, a faulty AC vent near the steering column.

They brought our car back on Monday of this week, and so far the rattle hasn’t reappeared. I am pleased (although still wary it will return) that it has finally been resolved. Unfortunately I discovered a bunch of mysterious grease/lubricant spots all over the interior driver’s side after this 7th service visit. So not only didn’t they go the extra mile and detail my car after all of the problems we’ve endured, but they left it like this.

We Recently bought a brand new X1 and within a couple of months, started noticing a distinct rattling noise coming from the driver’s side dash/steering column. To date, I have taken it to the service department SIX TIMES and it hasn’t been fixed.

The first five times, they thought they identified and fixed the issue (by applying felt tape to contact points) but the sixth time they claimed to not hear anything and said I’d have to come back a 7th time if the rattle returns (which it did, literally on my drive home from the service department.) It’s never been permanently fixed, and our frustration over the entire process has fallen on deaf ears to date. This is our first – and last – BMW.

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3 reviews on BMW Seattle

  1. BMW Seattle is Scammer

    Started out good, but quickly went downhill. Website and employees promise price match then backtrack and treat you like a liar when you actually find something cheaper.

    Either the employees are active in misleading actions or they aren’t trained well enough to know what they’re talking about when you try to clarify their own policy, either way I’m going somewhere else from now on. I suggest you steer clear of this bait and switch service center.

  2. BMW Seattle Bad Service Provide

    Had my car towed to BMW Seattle when I received a transmission lockout error message on my 528 XI. Was quoted $10,000 to replace the transmission and charged $180.00 for the diagnostics. Sold the car to an independent BMW mechanic who repaired the transmission for $350 in parts. Resale value of the car is between $5 and $7 thousand. Shame on you BMW and giving serious consideration to reporting this dealership to the BBB.

  3. They were incredible and ended up buying a new car from them.

    Aweful service with a sense of the staff looking down at you as soon as you walk in. I felt like i was there to apease them then the other way around. Really sad. I never will walk in there again. Also left and went to Audi University . They were incredible and ended up buying a new car from them.

Reported Loss :1200 $
Severity of Scam :High
Reported by : anonymous
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