I wrote a letter to BMW Seattle and BMW North America regarding the problem with our X1. I received calls from both, and several days later a technician drove a loaner to our house and picked up our car for service (its 7th for this issue.) Within a day they had identified the problem, a faulty AC vent near the steering column.
They brought our car back on Monday of this week, and so far the rattle hasn’t reappeared. I am pleased (although still wary it will return) that it has finally been resolved. Unfortunately I discovered a bunch of mysterious grease/lubricant spots all over the interior driver’s side after this 7th service visit. So not only didn’t they go the extra mile and detail my car after all of the problems we’ve endured, but they left it like this.
We Recently bought a brand new X1 and within a couple of months, started noticing a distinct rattling noise coming from the driver’s side dash/steering column. To date, I have taken it to the service department SIX TIMES and it hasn’t been fixed.
The first five times, they thought they identified and fixed the issue (by applying felt tape to contact points) but the sixth time they claimed to not hear anything and said I’d have to come back a 7th time if the rattle returns (which it did, literally on my drive home from the service department.) It’s never been permanently fixed, and our frustration over the entire process has fallen on deaf ears to date. This is our first – and last – BMW.