Stay far away from BMW Financial Services. They have sloths that work in their financial department.
They are very condescending and unprofessional, with very poor communication skills.
I leased a 2018 BMW through BMW Financial Services.
I pay on the due date, every month like clockwork. In some cases I will pay ahead of time.
I had left to go overseas, and I figured I would pay two payments at once.
This way, I would not have any issues when I returned to the states.
Then I came back to the States I was informed by BMW financial services that I was a payment behind.
Reviewing my records I recalled that I had paid two payments to cover my June and July payment., he indicated that this was an error on their part and he would adjust it and all the late fees would be removed.
He also assured me that there would not be a negative reporting of anything on my credit.
He kept assuring me that everything was fine and that the payment would post correctly and that I had nothing to worry about.
A month later, the negative posted to my account. Called and tried to dispute it, they could care less!
Currently filing complaint with the Consumer Financial Protection Bureau.