Big Valley Mortgage

The loan was delayed, without even apologizing

We have been working with Big Valley Mortgage to purchase our new home since October. Jeff has been condescending and unhelpful during the entire escrow process.

He was great and quick early on, but once we got to the point where we could not go elsewhere it quickly changed.

He never rarely returns calls during business hours, so everything takes a day longer if it involves anyone else in the office.

He failed to accurately give us a prequalification (he had information about a student loan that he didn’t include in preapproval).

His staff lost paperwork and tried to blame us for not signing it, then were rude and unhelpful about reissuing the document before we found the signed copy on their website.

We returned every document they needed within four hours, yet some how the delays are our fault.

Closing on our new property has now been delayed 6 days (meaning we have to pay more to rent back our property we sold a week early to make the process easier).

Jeff also said when the delay first happened that he would look into compensating us for the delay,

yet never did so and when we asked again about it he said that wasn’t an option.

We also contacted Jeff’s boss at one point because there had been so much miscommunication between their staff that when Jeff said he would delay information to him we felt better doing so.

Trankie (the boss), was not helpful at all and didn’t reply to most of the email explaining issues we had with the staff miscommunication;instead just reiterated that the loan was delayed, without even apologizing.

I would never recommend working with this company.

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Big Valley Mortgage reviews are no way affiliated with yelp & reddit. Their business is located at 7485 N Palm Ave #101, Fresno, CA 93711, USA. Big Valley Mortgage could be contacted by dialing (559) 235-9440 or logging on their website bigvalleymortgage.com. Big Valley Mortgage business page on Dirty Scam received 0 consumers reviews/complaints, page views and 2655$ of monetary losses. The most of the users reported the severity of the scam is High.
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North Palm Avenue 7485
Fresno 93711 CA US
Get directions
Reviews:0
Reported Loss :2655 $
Severity of Scam :High
Reported by : Anonymous
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FAQs

Is Big Valley Mortgage a scam?
Yes, Big Valley Mortgage is a scam and a bad service provider as per the report filed on dirtyscam.com, They are not aggressive toward their customer satisfaction and complaint grievance.
Is Big Valley Mortgage a legit?
No, Big Valley Mortgage is not a legit business owner or provider, you should take all precautions/measures before buying or using their services.
How many reviews submitted by Big Valley Mortgage consumers?
There is/are 1 review(s) posted about Big Valley Mortgage and its indicate that the severity of the scam is High.
Where is Big Valley Mortgage located?
Big Valley Mortgage is located at 7485 N Palm Ave #101, Fresno, CA 93711, USA.
How much monetary losses incurred by Big Valley Mortgage customers?
2655 $ monetary losses incurred by Big Valley Mortgage customers.