Better Loans and Homes Realty

The Most Unprofessional And Rudest Person

Mina is by far the most unprofessional and rudest person I have encountered in a long while.

My fiance and I were recently looking into renting a home she was representing.

After more than two weeks of calling and emailing and only ever hearing back from her assistant Jenny; as well as jumping through every hoop imaginable, we were finally offered the house by the owner.

We were already less than impressed by how difficult it was to get ahold of anyone at her office however the real horror started once we had been accepted for the property.

Immediately upon the owner’s acceptance of us, our agent started being contacted by several people who we had never spoken to and who we had no knowledge of, including Mina.

Over the following few days, it became quite clear that neither Mina nor the additional person who was emailing us had any communication with their clients as both were discussing things that either hadn’t happened, or weren’t relevant to us at all.

After voicing our concerns and unhappiness with their lack of communication, the harassment started.

Both our agent and ourselves received several harassing and accusatory emails from Mina (which were written out in ALL CAPS) and included comments regarding myself and my fiance, as well as remarks about our agent and her ethics and practices.

Eventually, we decided to walk away from the house due to the entire staffs lack of professionalism and quite honestly, disgusting attitudes.

Jenny was the only person we encountered on Mina’s team who was polite and professional and I feel terrible that she’s stuck working for such a disgraceful woman.

Luckily, we went on to purchase a beautiful $800k home in Mission Viejo and are closing escrow in 3 days!

Thank God for all the red flags and Mina’s horrible attitude or else we would have been stuck in a terrible situation for a year!

I definitely do NOT recommend Mina. You will more than likely have a terrible time and her and her team will cause more unneeded stress in an already stressful time.

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3 reviews on Better Loans and Homes Realty

  1. I look forward to working with Mina and Better Loans and Home Realty.

    I have used Mina Pourang and Better Loans for nearly twenty years now. I have used them for selling, and buying properties and also for loans and financing. The reason I trust Mina and her company is that throughout the years I have seen her doing her very best putting her customers in the best possible property money can buy.

    She spends a lot of time listening to what your needs are. She spends a lot of time cherry picking the best properties that suit your needs. She spends a lot of time taking you to see various properties so you undertand the array of options you have. When showing a property, she points out all aspects of the property, positive and negative.

    She does not try to quickly force you to buy a property so she can earn her commission. She genuinely cares and tries to find the best property with your specified criteria. The same thing holds true about loans and financing.

    She always goes out of her way and patiently researches the market and explains various options so you can decide with your eyes open and understanding what you are getting yourself into. I look forward to working with Mina and Better Loans and Home Realty.

  2. She helped me to buy two properties and rented one of them out.

    I am Mina’s client from. She is very knowledgeable, honest and patient agent who decides and acts based on her client’s benefits. She is a great broker with valuable experience in handling the negotiation with buyers and sellers and lenders. I highly recommend her to the buyers and sellers. She helped me to buy two properties and rented one of them out.

  3. Will definitely use them in the future when I'm ready to buy.

    Answered some simple questions for me with no hassle. Will definitely use them in the future when I’m ready to buy.

Irvine Center Drive 9070
Irvine 92618 CA US
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Reviews:3
Reported Loss :4332 $
Severity of Scam :Medium
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