Bespoke Moving DC

Bespoke Moving DC is Bad Service.

First of all, movers were almost a full hour late on a move I booked more than a week in advance. For a two bedroom apartment with a lot of stuff (and me helping) it took them 8 hours to move my stuff 5 miles. I have never seen such slow movers. One movers was a fluent English speaker and the other mover was a Russian speaker who spoke almost no English. Comedy of errors watching them miscommunicate trying to move furniture. And the damage they did to both my landlords house and to my belongings was unforgivable. Scratched off drywall, scratched wood and paint off of two doors and broke one framed picture. Of my belongings, they damaged a 5 month old premium leather sectional couch (torn leather), broke a tanning bed and scraped over the suede lining of the Temper Pedic bed box spring. They also broke a wall mirror and didn’t tell me about it until I noticed it was missing the next day while unpacking. The owner (Sergi) was very argumentative about my grievances. He claimed I was partially at fault because I had to assist the communication challenged movers (who had already done the damage on the couch). The discount he offered for my troubles was NOT nearly enough. Sergi said: “you have too much heavy stuff, you should respect job movers do”….really Sergi?? Moving is your job sir. This move should have taken no more than 5 hours. Get movers who are a little more physically able to move stuff. That’s their job.  And I have never seen this much damage done to my personal belongings from a “professional moving company”.  To top it off, they left several things at my old apartment. And tried to leave without setting up the things they took about at the old residence. Even after they left I had to set up the sectional couch again because they did not do it correctly. In my opinion, Sergi is not a very forthcoming and honest business man. His customer service skills are severely lacking. Be warned. Go with a more reputable company. I wish I have two more arms so I could give Bespoke Moving 4 thumbs down!!

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5 reviews on Bespoke Moving DC

  1. Bespoke Moving DC Is Bad.

    First of all, movers were almost a full hour late on a move I booked more than a week in advance. For a two bedroom apartment with a lot of stuff (and me helping) it took them 8 hours to move my stuff 5 miles. I have never seen such slow movers. One movers was a fluent English speaker and the other mover was a Russian speaker who spoke almost no English. Comedy of errors watching them miscommunicate trying to move furniture. And the damage they did to both my landlords house and to my belongings was unforgivable.

    Scratched off drywall, scratched wood and paint off of two doors and broke one framed picture. Of my belongings, they damaged a 5 month old premium leather sectional couch (torn leather), broke a tanning bed and scraped over the suede lining of the Temper Pedic bed box spring. They also broke a wall mirror and didn’t tell me about it until I noticed it was missing the next day while unpacking. The owner (Sergi) was very argumentative about my grievances. He claimed I was partially at fault because I had to assist the communication challenged movers (who had already done the damage on the couch). The discount he offered for my troubles was NOT nearly enough. Sergi said:

    “you have too much heavy stuff, you should respect job movers do”….really Sergi?? Moving is your job sir. This move should have taken no more than 5 hours. Get movers who are a little more physically able to move stuff. That’s their job. And I have never seen this much damage done to my personal belongings from a “professional moving company”. To top it off, they left several things at my old apartment. And tried to leave without setting up the things they took about at the old residence.

    Even after they left I had to set up the sectional couch again because they did not do it correctly. In my opinion, Sergi is not a very forthcoming and honest business man. His customer service skills are severely lacking. Be warned. Go with a more reputable company. I wish I have two more arms so I could give Bespoke Moving 4 thumbs down!!

  2. It's not worth the risk of having to do all the work yourself anyway when they cancel the day of.

    I’m not one to write reviews often, but it’s gotten to the point that I can’t let this experience slide. There is a lot of room for improvement when it comes to communication with Bespoke.

    On my roommate and I’s moving day, everything went perfectly until the expected time of Bespoke’s arrival. The mover (it is important to emphasize there was only one) and driver arrived late after the originally discussed time frame with no notice from Bespoke. We only found out they were still coming once my roommate called to check in.

    Once they arrived the mover came up to our apartment to look over what there was to move and was clearly distressed. He then informed us that it would just be him working because the driver had back problems and couldn’t help. He attempted to contact another mover to come help him, and was not able to reach him.

    He then cancelled the job on the spot, leaving us to scramble and make new last minute plans for our move. We had to be out of the apartment by the next day and it was extremely frustrating to be put in that position.

    I understand that things happen, but it would have been a simple phone call to cancel earlier in the day or even the week that would have solved this easily so we had proper time to make new plans.

  3. Now, I don't have much experience with the moving industry,

    My wife and I hired Bespoke Moving to move us from one side of Woodbridge to the other. Prior to our moving date, the owner estimated that it would take 3 guys with a 26-foot truck 3-5 hours to complete the move.

    We told him we had a 3 bedroom townhome with a 4th basement bedroom being used for storage that was completely full. I questioned his estimate of both the time and the size of the truck, but he assured us it would be fine.

    Moving day comes and his 3 employees took 11 hours to move 90% of our home. I called the owner toward the end of the move to ask if would honor his original estimate, and even offered to pay more than what he had speculated, but he insisted on receiving the full payment for 11 hours.

    At one point, when I persisted in pointing out that this was his industry, and his “experienced” estimate was less than half the time it took to complete the service, and the truck wasn’t big enough to move everything, he accused me of trying to “rip HIM off”…lol.

  4. Highly recommended

    Sergei was quick to respond, have us a different options in terms of time and they did a great job and were friendly. Highly recommended

  5. I would definitely recomend my friends this service for any kind of moving.

    Its my 2nd experience with these guys and they are the best in moving in this dmv area. The way they take care of ur stuff is awesome. All the things they pack first with much care and then move with the professional way not even a single scratch on any thing. I would definitely recomend my friends this service for any kind of moving.

Reviews:5
Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : anonymous
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