Bellhops

I will not be using Bellhops again

I recently had Bellhops help me move in the DC Metro area, and it was a mixed-bag at best. The move started out poorly as a clerical error lead to my moving team showing up to the wrong city. I understood it wasn’t their fault so we pressed on. The team themselves were extremely professional and courteous.
Upon unloading my furniture at the new place, I discovered that my couch was destroyed in the process of the move. The lead Bellhop apologized and took pictures. When I attempted to file a claim, that’s when things got worse. It seems Bellhops pays out claims based on the weight of an object NOT on the value of the object. I have dealt with multiple moving companies before and have never encountered this method for customer reimbursement. Under this model, a $10k vase might be reimbursed at the same rate as a box of loose paper if they have the same weight. This is completely illogical and does nothing to help the customer deal with lost/broken items.
Please be aware that if your items are damaged, you will most likely NOT be able to repair/replace them under the ridiculous reimbursement model applied by Bellhops. I will not be using Bellhops again and will caution anyone I know about their services.

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1 review on Bellhops

  1. If you want to waste time and money with the bonus of damaging most of your possessions

    After charging me twice the quote, damaging almost every piece of furniture due to not wrapping anything in protective blankets, and damaging 2 elevators my estimated $650. 1br apt. Move Is costing my me an additional $2500 solely because of the ineptitude of the movers. Bellhops offer of $800. Reimbursement won’t even cover the damaged elevators and certainly not replace the thousands of dollars in damaged furniture.

    If you want to waste time and money with the bonus of damaging most of your possessions, Bellhops will be more than adequate for those needs. My movers were also stoned and “couldn’t recall” doing any damage, so I get banged up furniture and a $1500 repair bill. Steer clear from here.

16th Street Northwest 1509
Washington 20036 DC US
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Reviews:1
Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : anonymous
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