This store has everything you could ever want, including some of the worst customer service I’ve ever experienced. A simple registry purchased turned into a multiple hour fiasco. We were told the item was in stock (why we chose it) when it wasn’t. Then it took the salesperson in the neighborhood of 20 minutes to ring up the item and get us out of the store. Unfortunately, when we got home we realized the woman had made multiple errors on the billing info, including misspelling my last name. After returning to the store to cancel the order and get a refund, we were greeted by more rude and inept customer services reps. I finally asked for the manager to come down to resolve the issue, and watched as the original customer service rep stood against the wall with her lips pursed and her arms crossed in front of her chest like a bratty little kid.
Nothing against BBB, but I will NEVER subject myself to that particular store ever again.