Their capability to handle seamless online transfers with external accounts is very rudimentary. BECU messed up on this with one of our customers trying to make a payment to our account. They I had fraudulent activity on my account, with purchases made in three different states on my account, over a week, with three different signers.
They reviewed the activity and determined it didn’t look “fraudulent.” With three people other than me, the account owner signing on these purchases! It truly seemed no one had actually “looked” at the material I provided to them at all. I had to escalate the matter up a level to get the activity removed.
This bank is great for a little Christmas savings account, or perhaps a car loan. But don’t go to them for sophisticated banking needs in an era of online bill pay or possible identity theft. They are short of customer service staff and the ability to handle things at the local level.