They are short of customer service staff

Their capability to handle seamless online transfers with external accounts is very rudimentary. BECU messed up on this with one of our customers trying to make a payment to our account. They I had fraudulent activity on my account, with purchases made in three different states on my account, over a week, with three different signers.

They reviewed the activity and determined it didn’t look “fraudulent.” With three people other than me, the account owner signing on these purchases! It truly seemed no one had actually “looked” at the material I provided to them at all. I had to escalate the matter up a level to get the activity removed.

This bank is great for a little Christmas savings account, or perhaps a car loan. But don’t go to them for sophisticated banking needs in an era of online bill pay or possible identity theft. They are short of customer service staff and the ability to handle things at the local level.

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14 reviews on BECU

  1. BECU is Scammer

    1. My CHECKING and CREDIT CARDS were breached TWICE within 3-months span. Never had this happen to me with other Credit Unions or Banks. And when questioned on their level of security, they try to blame it on me for making online purchases and swiping my card instead of using the chip reader. Why do I have this card then? And what can I do if the merchant does not have a chip reader?! And BECU set the rules to use the debit card at least ONCE a month to be able to save our funds under Member Advantage.

    2. They do not communicate. Keep transferring phone calls around and then tell you that they were not aware why someone advised me something wrong but there is nothing they can do about it.

    3. I asked to lower my APR as I have been consistent with my payments for 2 years. Instead of checking what they can do for me, they asked me to call back in August, 2 months later, for them to be able to help me. When I call back 2 days ago, I was told to call back in September as that’s when they analyze the APR agreements or some crap. BECU makes their member do all the work.

    4. Their website is a joke. You can’t even setup notification if your card was swiped/used because the minimum amount is $100 for notifications. And these card information-stealers are smarter than this stupid Credit Union, because they use the card for amount lesser than $100 and you do not get notification until you login to your account to check.

    5. This credit union is a JOKE and there are CLOWNS working here. I would NEVER RECOMMEND to anyone. Unless you like to deal with a security breach, like having your funds being used by unknown party and do all the work. Then this is the perfect Credit Union for you.

  2. i hate these people

    i hate these people…you call them and wait 20 minutes. non profit my ass…higher interest rates on borrowing…they charge you for everything… and claim to be a non profit outfit…BS

  3. BECU is the WORST credit union I have ever dealt with.

    BECU is the WORST credit union I have ever dealt with. I have an auto loan through them and have been a member for 2.5 years. I’ve made my payments on time and haven’t had much of an issue. The second there is an issue all hell broke loose.

    There was a discrepancy between the bank that my auto payment comes out of and BDCU. BECU was not receiving the funds (for 48 days) so they assumed that I was defaulting on my loan. I never received any of the calls, emails or mail BECU CLAIMED they had sent/made.

    They contacted my references but failed to identify them selfs as BECU do to “security reasons and HIPPA” when did stating the establishment you are calling from EVER violate HIPPA? So lo and behold my car gets repossessed. After contacting the police for what I thought was a stolen vehicle I call BECU because why would I make payments on a car thats been stolen.

  4. Dont listen to their garbage about caring.

    I was with them and had some financial hardship. I have tried to work it out with a payment plan explaining that im now a student and cannot afford to pay it back in a lump sum.

    The lawyer Peter for BECU was rude over the phone and said he would not be willing to work out an agreement. They are now suing me. I have no idea what they expect other then at best the judge ordering a payment plan.

  5. never again.

    This s the worst bank i ever dealed with. Unprofessional. They will lie to get a dime. Bad experience, never again.

  6. Well it's Wenatchee not Seattle and it's a very small association.

    It would seem fairly clear with the indirect experience we are having with the Mortgage dept. at BECU through the buyers of our Condo, there is some incompetence and its going to cost us all collectively a few thousand dollars.

    After our condo buyers conventional loan was processed approved and sent to underwriting with the appraisal, it has been stuck in an endless loop of questions and clarifications that are “going to determine” whether the loan is approved.

    Questions about the HOA and the HOA budget. They are in order but not what BECU is used to seeing. Well it’s Wenatchee not Seattle and it’s a very small association.

  7. Not Service Provide.

    Boeing Employees Credit Union was great for 20 years until they went open to the public. Now the telephone wait times are horrible. They told me 2 yrs ago “they were working on it”

    But here is the reason I am writing. I found out my new credit union ENT in Colorado offers interest rates that are TWICE OR THREE TIMES AS HIGH AS BECU on CD’s, IRA savings, Money Market anything you check

    here is just one example: Money market Saving greater than $250,000 ENT: 1.04%, BECU:0.40% Boeing is stealing half the interest from customers and keeping it for themselves. How about a 5 year CD? BECU 1.30% ENT 1.88% 1.3% for FIVE YEARS IS A RIP OFF

  8. This is one of the worst banks you could bank with.

    This is one of the worst banks you could bank with. Please take a moment to read this if you are thinking of switching to BECU. I have sent BECU a check to payoff my Visa credit card but unfortunately I referenced my old Visa credit card number (which was compromised), keep in mind that BECU did cash my check.

    I contacted BECU immediately and asked them to please transfer the money to my new credit card but with no success. I called them repeatedly but unfortunately BECU was too incompetent to perform that task. I also ask them to refund me so that I can send them a check to apply to my new Visa account, once again they were too incompetent to perform that task either.

  9. shifting the problem to the customer.

    Blocked VISA card in Canada for the 105th time (they never learn that I do travel to Canada), went to the Seattle location to unblock, waited over 20 minutes, they couldn’t.

    Usually it is the $20 ‘fraud’ at the gas station. They have the same problem for years, but dont care solving it, shifting the problem to the customer.

  10. very helpful!

    Used a personal banker (MJohnson) to open an estate account…very helpful!

  11. So far I have had a wonderful experience with BECU.

    So far I have had a wonderful experience with BECU. I applied for a personal loan and the process was both easy and convenient. I really felt like they were there to help me which is rare nowadays. I also established membership there and was again impressed by the customer service at their Northgate location. The gentleman who helped me was very kind and made sure I knew what I what benefits I would be receiving my banking with them. I’m very pleased with my experience and would recommend this institution to a friend.

  12. Not a happy customer at all.

    BECU is garbage. I haven’t had anything but issues with them. They have been very shady and the terrible girl who signed me up for an account applied me for a credit card without my permission when I said I didn’t have good credit.

    Early this month I had a terrible dental infection, and BECU sent me a letter that said I had a negative balance because they were charging me fees since I wasn’t signed up for direct deposit through them. I did not see the letter until just now, and they have already sent me to collections and closed my account.

    Collections is only available Mon – Fri 8-6 when I am at work so I have to try and fix this during my work breaks next week. Not a happy customer at all.

  13. The department needs to verify this activity with you.

    I understand that you don’t want to contact the Security Department to unblock the card, but we can’t see which transactions were triggered for suspicious use on our end.

    The department needs to verify this activity with you. If you’d prefer, you can contact us by phone and we can do a conference call with you and the Security Department at the same time. I apologize for the inconvenience this causes.

  14. They went dark and I never heard back from them again.

    After Mr Whoever from BECU contacted me to clarify things, I gave the BECU’s customer service all the details of many transactions they ‘thought were fraudulent’ and they thanked me, promised to clarify, make things right, blahblahblah.

    They went dark and I never heard back from them again. A few days after, my wife’s card been locked because she bought something for $20 in Canada. All the same pattern – fuel purchased in the same places, etc. etc.

Reviews: 14
Reported Loss : 350 $
Severity of Scam : High
Reported by : Anonymous
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