CUSTOMERS BEWARE THIS BLACKFRIDAY!!!….
My family and I suffered a tragic house fire in 2015 and after rebuilding our home we started to repurchase furniture. One item I loved and just purchased before the fire was the “Compass” dining table in gray. I was amazed that after all the water and smoke damage the table still looked new and unharmed. However, the table is made of wood and I was advised to replace it because it would swell and mold. Perfect, I returned to Bassett and repurchased the table because it seemed of great quality. I purchased this table again last year for over $1500 (w/o chairs) and assume it would last forever (like your grandmothers old dining table). Unfortunately, that was not my case. The finish on my table started to chip horribly a year and 2 days after receipt and Bassett refuses to replace the table top. I used the table probably 4 times in the last year the table looks pretty much new. They insist on sending repair technicians but their expert tech stated the table is non-repairable so it needs to be replaced. I know this table must be a defect because my other table withstood a major disaster. The manager had the audacity to state replacing the table top was denied “due to customer damaged”. How and what could I do to chip the finish on the table located in 1 particular area.
“My disdain is not for Bassett’s overall quality but their poor customer service and passive aggressive nature towards customer service.” – Towards the customer
“At any point there can be manufacturer defects in any product and an honorable company would not find erroneous reasons to deny a claim but stand by their brand, if they truly believe in the quality of their product and providing excellent customer service.”