We just left this dealer with my Father (he’s 68 with multiple health issues). My Father bought a vehicle from a so called friend that worked in sales about a year and a half ago. He bought a Recently Dodge RAM work truck with NO bells and whistles. The finance person was slick (aren’t they all), and added in an after market warranty and GAP coverage. My husband owns an automotive repair shop and no one in our family ever buys the after market extended items.
My Father did not want or need this coverage. He has owned the vehicle for 19 months and has put on 19,500 miles, which would mean any issues would be still under a factory warranty.
My Father recently had a hip replaced and his diabetes is terrible, with other health issues, he can no longer get in and out of the vehicle. We went with him to trade it in for a crossover at Honda and Honda mentioned that he was upside down and a huge part of that upside down is the aftermarket and gap (totaling $3,000!). This is when we found out they slipped in the extra unnecessary coverage.
We went with my Father to this dealership to help him get back the funds he has over paid because of the careless finance department. The finance manager said the only option was to sign off the extras and they’d put the rest of the money towards the loan. We know this to be NOT true. My husband and I owned a Dodge Laramie truck a few years ago and the same thing happened and we called in and got the money back in a check that day!
The people at this location are not only heartless but scam artists. I would not recommend doing business with them especially if your older. Senior citizens be ware and don’t sign anything without reading it. My next call is to the CFPB because I am tired of sales people sneaking items on to car loans. They get quick cash but don’t do anything to help anyone in need.
I wonder if we went to trade it in at Dodge if they’d give the $3,000 towards a new vehicle? If it benefits the dealer I’m sure they’d figure out how to use it. My Father really needed the funds to put down on another vehicle to help him get out from under this horrible purchase and in to something he can get in and out of (physically), and of course the dealer found a way to keep the money in house and not help a person.
I just can’t believe they’d send us out the door and make my Father feel like a fool when it was their fault. The finance manager literally smirked at us knowing he was getting one over. It felt like they did it for a quick laugh. Whomever runs this dealership should be ashamed!