I broke down the review into sections so that you could skim it easily.
The good: Aurora Health Care have an online portal to pay your bill.
You can check here to see if your insurance payment was posted and how much you owe.
The clinicians were helpful and I was seen in timely manner.
The billing department manager and customer service folks are nice people and will help you if you need to be put on a payment plan, need to change your address or coverage, or want to pay your bill.
The urgent care department is open for part of the weekend.
No customer service folks could figure out why my claim was marked with the wrong location code. The location code affects how much people owe.
They are months behind in posting insurance payments.
You will receive bills in the mail for months asking for you to pay the total charges even though they have your insurance provider’s check.
They will send you to bad debt if they don’t post your insurance payment in time.
Their workaround for this is to ask you to call in each month to let them know that you’re still waiting for them to post your payment.
After six statements, which they send once a month, they will send you to bad debt.
The usual wait time to speak to someone in the billing office is between 7-21 minutes, their hours are only M-F: 8:30am-5pm.
They won’t be able to call you back if they need to research something.
They will suggest that they will go look up the information and then you call them back in a couple days.
The billing office manager that I spoke to was baffled by the problem I was facing and was not a very good listener.