I went to Ashley Furniture in Capitol Heights, MD on Saturday, August 11, 2018. All the sales associates were preoccupied so I started to walk around and then one guy looked up and told another associate, Valerie, to assist me. She asked me what I was looking for and I told her, a sectional, so she proceeded to show me the sectionals they had and informed me that they were having a half price sale.
So, the customer service was good until I asked about the fabric content of one of the sectionals. I asked if it was microfiber and she said no, but she couldn’t tell me what it was. I saw a headboard that I was interested in and asked about the size and she said king.
I knew it wasn’t a king, but it didn’t have a tag on it. I was interested in the price and she did not try to find out. I was somewhat interested in a sectional and was asking questions, but she got preoccupied in signing greeting cards and I realized she felt she wasn’t going to get a sale, so the customer service was over.
I walked around looking at other furniture and when I got to the front, I asked for her card and thanked her. I suggest this store get proper customer service training. Who wants to spend their hard earned money in a store that doesn’t seem to value the customer’s buying experience?