Arvest Central Mortgage Co

The Worst mortgage company

Arvest Central Mortgage Co Is The Worst mortgage company I ever dealt with. My first mortgage through the builder was later transferred to this company, so I didn’t have a choice.

– Poor Customer service.

– Worst online web site.

– The only way to pay the monthly dues without any additional fee is to setup auto pay!

If you try to pay them over phone or online, they will charge a fee of min.

$10. Or you post the check to them with your own postage!

– Keep an eye on your monthly statements. They may charge additional fees without your knowledge which you may not notice!

Avoid this company if possible.

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Arvest Central Mortgage Co reviews are no way affiliated with yelp & reddit. Their business is located at 801 John Barrow Rd #1, Little Rock, AR 72205, USA. Arvest Central Mortgage Co could be contacted by dialing (800) 366-2132 or logging on their website arvestcentralmortgage.com. Arvest Central Mortgage Co business page on Dirty Scam received 42 consumers reviews/complaints, page views and 584$ of monetary losses. The most of the users reported the severity of the scam is High.
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42 reviews on Arvest Central Mortgage Co

  1. Its takes crazy long.

    Charges $5 bucks to pay with a bank account. No other loan provider I have used does that. Also their website is probably functions the worst out of every site I have seen. Also their payments process for multiple days. Its takes crazy long.

  2. If possible, stay away from doing business with this company!

    My mortgage was purchased by Arvest about 4 years ago. Since then, I dread every time that I have to contact “customer service” with even a simple question or issue (usually something THEY did wrong!). Their attitude is horrendous and demeaning, and they generally try to cover up,

    fast-talk, and confuse the issue with data that isn’t even relevant. I have wasted HOURS on the phone with various people, and end up just ending the call in total frustration. They are definitely not consumer-friendly. If possible, stay away from doing business with this company!

  3. Bad Service Provide

    As a insurance agency they do not pay the fees for your insurance on a timely manner.

  4. My advice is FIND A DIFFERENT MORTGAGE COMPANY!

    Worst customer service I have ever had to deal with! I made my payment on time using the coupon book with the attached address label issued by Arvest. In the mailing process, the label came off and the payment was sent back to me via my return address, one day before late fees would apply.

    I called customer service to be sure I would not be penalized and was told I had the choice of paying an additional $10 to make my payment by phone or $5 online. The cost is not the issue…it’s the lack of customer service when Arvest would not waive $5 for a situation that was nobody’s fault! PS This was not the first time I’ve had problems with this company. My advice is FIND A DIFFERENT MORTGAGE COMPANY!

  5. Appraiser comp homes just didn't match up at all.

    We attempted to refinance our home with Arvest/Central Mortgage Co … at first all sounded great and Joshua was helpful. We have a 2nd Mortgage also with a different bank so tried to combine into one fixed rate … no problem we were assured just need to do an appraisal ($700 fee).

    So the appraisal person shows up in torn up jeans with holes and looking like a mess … as if she was in the middle of painting a home or something. She spends about 10 minutes max at our house and leaves … next thing we hear from Arvest is that our home appraised about $50,000 below market rate??

    We got a hold of the appraisers report and the comp homes weren’t even remotely close in size or build date or interior updates (some were from 1951 and our home was built in 1995). Zillow and Redfin had use listed at a low of 680K to high of 721K.

    A recent sales (May 2018) just down the street on a home slightly smaller than ours went for $697K. Appraiser comp homes just didn’t match up at all.

  6. They have lied to me on other occasions and I will leave them as soon as I can refi to another company.

    These guys are the WORST! My credit union sold them my mortgage and they have been a nightmare to deal with. Their website routinely is screwed up so I had to stop making payments that way.

    Their phone payment system is just as bad. It does not record your banking info so you have to enter it each month. And it does not compare you entry to previous entries to verify a correct number.

  7. Like many my loan was sold to Arvest Central Mortgage

    Like many my loan was sold to Arvest Central Mortgage, leaving me with no choice as to whom I would be “stuck” with for many years. I have requested on three separate phone calls a coupon book in order to make my payments.

    Since they charge $5 per transaction to pay online ($60 a year), I decided to pay my mortgage the 1980s way…by mail. They have not come through on sending me a coupon book and I tried to order on their website whereas I was informed I do not qualify for getting the coupon book.

    This appears the classic “we’re going to squeeze as much money as we can out of you and manipulate our policies in order to do so.” I do not believe Arvest cares about their customers. If you have another option for a mortgage, refinancing or any type of loan I would avoid Arvest Central Mortgage.

  8. I had no issues for the longest time, just paid my monthly bill and went along my merry way.

    I had no issues for the longest time, just paid my monthly bill and went along my merry way. But starting in October of last year, I started living through hell. They claimed to not have my flood insurance on file, which I then received from my condo association (they pay for it) and sent to them. Then I got a second and final notice to send the flood insurance. We sent it yet again.

    Then I saw they added their own flood insurance to my escrow account, which I then had to spend over the course of 2 days trying to rectify the situation. Then they wouldn’t take a mortgage payment because it wasn’t ‘in the full amount’ despite the fact that I didn’t pay the full amount because I wasn’t paying for the flood insurance that they purchased for me despite me giving them proof multiple times that I had flood insurance.

  9. Just had mortgage transferred to them.

    Just had mortgage transferred to them. They Charge for online payments. That’s ridiculous since they also want you to go paperless. Not a good way to start off with new customer. I hope I don’t run into any other the other problems that have been described in other reviews

  10. Customer service is horrible.

    Customer service is horrible. Unwilling to work with its customers. Don’t waste your time.

  11. Scammer

    I have had dozens of mortgages (commercial properties, single family homes, condos, townhomes) with multiple lenders and Central Mortgage / Arvest is by far the worst. In addition to issues mentioned by other posts (e.g., payment fees), make sure to check your escrow account for property tax withdrawals that might not result in actual payments for weeks, if at all.

  12. it should not take anyone that long to do one thing.

    My loan with Central Mortgage recently got paid off and transferred to another mortgage company because I refinanced my home. My November mortgage should not have been paid because they received the funds for the loan payoff. But they took it anyways. Now they said it takes 14 days or more to give me MY money back. MY MONEY! Not theirs, mine. I work with customers everyday. Regardless of the size of business, it should not take anyone that long to do one thing.

  13. AGAIN I WOULD RECOMMEND STAYING AWAY FROM THIS COMPANY!!!!!!

    These guys are ridiculous!! I make all my payments through auto bill pay online. Through a change in my escrow they changed my payment amount by $38.00. Due to this change my payment was short a few months by $38.00. They sent my whole payment of 1605 back to my bank account (returned it) because it was $38 short. instead of just billing me the difference. In doing this they jeopardized my credit report because it was making it look like I was late on my payment when in reality I was not. they don’t care about your credit and returning the payments says to me that maybe they are trying to keep the principle higher to collect more interest.

    I would highly recommend staying away from this company!!! I’m a 30 year army vet and a CEO of a company myself. I have multiple houses and have never seen a mortgage company this incompetent to where they put your credit in jeopardy due to their practices. AGAIN I WOULD RECOMMEND STAYING AWAY FROM THIS COMPANY!!!!!!

  14. Customer service representatives are very unprofessional.

    Customer service representatives are very unprofessional. Payment method are very outdated, and charge you a processing fee if pay online.

  15. we then emailed and faxed all of it.

    The main problem with this company is that when you call and speak with someone they are ever so helpful and understanding. However the reality is far from this. When you bring this little matter to their attention you are informed that they have no choices as they are run/owned by Funny Mae or it is the big bad computers fault, So no matter what they say, the actions are not the same. Case in point.

    Last August my husband had to have a total hip replacement, we knew he would be out of work for three months. We also knew that his disability insurance would not cover very much, so being honest mature people we contacted Central Mortgage, We were told of several options, such as a forbearance, they sent us the forms, which we filled out and gathered all the papers they asked for, we then emailed and faxed all of it.

  16. Terrible service and completely unforgiving.

    Terrible service and completely unforgiving. 26 minutes late with a payment and it cost me $35. Go elsewhere!!

  17. I hope that the company brings on more Reps like him to help improve their image.

    I’ve had a great experience with Central Mortgage Company so far. I was lucky enough to be connected with an awesome Customer Service Representative, Joseph Smith. I’m a first time buyer and he has made the experience much easier than I expected.

    He responds to my emails and/or calls within the hour and I feel that he genuinely cares about the issues I approach him with. I hope that the company brings on more Reps like him to help improve their image.

  18. Horrible customer service

    Horrible customer service. Every time I call the wait is almost 90 minutes before a customer agent reaches you. Hope I never have to call them again

  19. My mortgage was sold to Central after closing

    My mortgage was sold to Central after closing , the firs few payments were uneventful until they reviewed escrow account and said I had a shortage in the tax area. Tried to work through the issues with them as they were double billing me on 3 of 4 parcels.

    Not only did they want me to prove to them where the error was they also suggested they wanted me to pay pmi since my monthly payment went from 764 to 1066. Ended up refinancing my loan through a larger bank and brought my payments back down to original cost. Hard to believe this is not closely regulated.

  20. never again

    USAA, BMO Harris and many others do not charge their customers if they choose to pay their mortgage online. Furthermore, most companies would not tell their customers three times they’ll mail out a coupon book then not come through without any correspondence.

    Unfortunately most of their customers do not have a choice in who takes control of their mortgage and Arvest Central Mortgage takes full advantage of that at the expense of their customers.

  21. DON'T TRUST THEM

    When my job changed a few years ago, we renogiated the interest rate and they promised to cancel an addiitonal $5K in debt. I signed new contract and found they changed their minds about the $5k debt and didn’t bother to tell about the change between the time they sent me the proposal and the time the contract was sent. DON’T TRUST THEM

  22. UNBELIEVABLE

    So I called that evening asking when is our account considered late – the 17th replied the repr. I told her “SO WHY would you call us saying we were late on the 3rd. I told them o June 4th they would get payment which they did. Low and behold, they took 3 months of interest out of the money I sent. UNBELIEVABLE! Called Central Mortgage again, asking to reverse interest and apply to principal.

  23. Don't use this company if you have a choice at ALL

    Don’t use this company if you have a choice at ALL! I have never had so many issues as with this company and I have bought and/or refinanced at least 7 times in the last 10 years.

    Setting up any type of payment system with them is a nightmare. first they were going to charge us to make automatic payments. Then when we did mail them the infomatin, they lost our automatic payment information and made it a nightmare as our payment was then late.

    they also sent information to a “wrong address” which is idiotic as our mortgage address IS our address.

  24. Hope I never have to call them again

    Horrible customer service. Every time I call the wait is almost 90 minutes before a customer agent reaches you. Hope I never have to call them again

  25. Bad Service Provide

    They had received my mortgage payment before I received any letter confirming they were the new owners of the loan, or a payment booklet. I have requested numerous times, not to be contacted at work.

    I have provided several other numbers and email to reach me at. Additionally central mortgage changed the locks on me, after receiving my non-late payment, and with no correspondence. Illegally locking me out of my house, for no reason.

  26. Don't use this company if you have a choice at ALL!

    Don’t use this company if you have a choice at ALL! I have never had so many issues as with this company and I have bought and/or refinanced at least 7 times in the last 10 years.

    Setting up any type of payment system with them is a nightmare. first they were going to charge us to make automatic payments. Then when we did mail them the infomatin, they lost our automatic payment information and made it a nightmare as our payment was then late.

    they also sent information to a “wrong address” which is idiotic as our mortgage address IS our address. I will NEVER use this company again and am considering refinancing just to get rid of them. (I am keeping my fingers crossed that they sell our loan but quick:))

  27. Bad Service Provide

    Think TWICE before you go through this mortgage company for your loan! In March, we refinanced to get a low interest rate. For the past year, I have paid more than my regularly scheduled payment electronically through my bank.

    Back in April I noticed that I was paid ahead three months. Central Mortgage had taken 3 additional months of interest out of the extra money that was intended to be applied to principal. When I called them about it, they told me that “it is good because now I was paid ahead on my loan.” WHO IN THEIR RIGHT MIND WOULD PAY INTEREST IN ADVANCE.

    Needless to say, I had them reverse the interest and apply to my principal. I was told since I sent $ twice within the month that interest would be taken out of the second payment too.

    So June 3 arrived and we get a call saying our payment was late. (Due date is June 1st which was Sunday and they are closed). The repr was very rude to my husband saying we were late and that we had to send our payment in on time to avoid past due fees.

  28. I'm so appalled at such incompetence from Arvest

    We’re now stuck with a late fee charge on our existing mortgage with Arvest, out $500 for nothing, and they may try to charge us $700 for an appraisal that was inaccurate and below market. We’re also out $200 for various fee charges getting $52K out of our savings. I’m so appalled at such incompetence from Arvest

  29. Don't use this company if you have a choice at ALL!

    Don’t use this company if you have a choice at ALL! I have never had so many issues as with this company and I have bought and/or refinanced at least 7 times in the last 10 years.

    Setting up any type of payment system with them is a nightmare. first they were going to charge us to make automatic payments. Then when we did mail them the infomatin, they lost our automatic payment information and made it a nightmare as our payment was then late.

    they also sent information to a “wrong address” which is idiotic as our mortgage address IS our address.

  30. I will NEVER use this company

    I will NEVER use this company again and am considering refinancing just to get rid of them. (I am keeping my fingers crossed that they sell our loan but quick:))

  31. NOT recommended.

    They hired a contractor to weatherize my home. When contacting them they lost the lock box combination to access the new key. To further add to my disgust the weatherization contractor stole about $100 worth of bathroom fixtures, which I hold central mortgage responsible, for allowing someone into my home without my consent! This company is illegal – I will be turning them into better business bureau and anyone else I can think of. Be warned!!

  32. NOT recommended.

    all i wanted was to know if i could make an online payment. i was searching the net to try and figure out who owns this company and found this. very, very scary comments and i am quite concerned about their service.

    I guess i have no choice but to wait and see. but i will say that just the hassle i went through to reach a live person does not bode well.

  33. Don't waste your time.

    they sent us the forms, which we filled out and gathered all the papers they asked for, we then emailed and faxed all of it. Two weeks later we were told that upon review they recommended we do a short sell of the house and to call them with any offers so they could make sure it was adequate.

    Now keep in mind that at this time we had never missed a payment or even been late for one payment. My husband still had a excellent credit rating and the house was only mortgaged for half of it’s value.

    They said we didn’t qualify for anything because his income was too low, (even though we always paid) and because we have a money market account (that we can’t touch for years) so that is how our personal hell started.

  34. Bad Services

    They had received my mortgage payment before I received any letter confirming they were the new owners of the loan, or a payment booklet. I have requested numerous times, not to be contacted at work. I have provided several other numbers and email to reach me at.

    Additionally central mortgage changed the locks on me, after receiving my non-late payment, and with no correspondence. Illegally locking me out of my house, for no reason.

  35. He is extremely rude!!!

    They had received my mortgage payment before I received any letter confirming they were the new owners of the loan, or a payment booklet. I have requested numerous times, not to be contacted at work. I have provided several other numbers and email to reach me at.

    Additionally central mortgage changed the locks on me, after receiving my non-late payment, and with no correspondence. Illegally locking me out of my house, for no reason. They hired a contractor to weatherize my home. When contacting them they lost the lock box combination to access the new key.

  36. Bad Service.

    We were starting to see a light at the end of the tunnel. Now we have received a notice from a collection agency demanding immediate payment of the two moths past due or else they will garnish his pay.

    So now we will not be able to pay the mortgage again, Because it seems we have to pay the collection agency $4,000 now along with our normal $1,735.00 to Central Mortgage.

  37. My mortgage was sold to these backward farmhand hicks in.

    My mortgage was sold to these backward farmhand hicks in February. Its now May, no coupon booklet. Have contacted them 5 times – no avail. Their own website says 10-15 business days to get a booklet. Its been over 60+.
    In addition, they charge $5 fee to do an electronic payment. Seriously.

    Stay away from this company at all costs and when you buy a mortgage, get it in writing that the company you purchase from will never sell your mortgage to this moronic bank o’ morons- or run to another mortgage company. This one, is the worst I ever had – I’ve had 7 in 27 years.

  38. Terrible service and completely unforgiving.

    Terrible service and completely unforgiving. 26 minutes late with a payment and it cost me $35. Go elsewhere!!

  39. Terrible service and completely unforgiving.

    Terrible service and completely unforgiving. 26 minutes late with a payment and it cost me $35. Go elsewhere!!

  40. Bad Service Provide

    If you have another option for a mortgage, refinancing or any type of loan I would avoid Arvest Central Mortgage. CitiMortgage, USAA, BMO Harris and many others do not charge their customers if they choose to pay their mortgage online. Furthermore, most companies would not tell their customers three times they’ll mail out a coupon book then not come through without any correspondence.

  41. I would highly recommend staying away from this company!!!

    they don’t care about your credit and returning the payments says to me that maybe they are trying to keep the principle higher to collect more interest. I would highly recommend staying away from this company!!!

  42. Very Poor Service

    They had received my mortgage payment before I received any letter confirming they were the new owners of the loan, or a payment booklet. I have requested numerous times, not to be contacted at work. I have provided several other numbers and email to reach me at.

    Additionally central mortgage changed the locks on me, after receiving my non-late payment, and with no correspondence. Illegally locking me out of my house, for no reason. They hired a contractor to weatherize my home. When contacting them they lost the lock box combination to access the new key.

John Barrow Road 801
Little Rock 72205 AR US
Get directions
Reviews:42
Reported Loss :584 $
Severity of Scam :High
Reported by : Anonymous
Views :

FAQs

Is Arvest Central Mortgage Co a scam?
Yes, Arvest Central Mortgage Co is a scam and a bad service provider as per the report filed on dirtyscam.com, They are not aggressive toward their customer satisfaction and complaint grievance.
Is Arvest Central Mortgage Co a legit?
No, Arvest Central Mortgage Co is not a legit business owner or provider, you should take all precautions/measures before buying or using their services.
How many reviews submitted by Arvest Central Mortgage Co consumers?
There is/are 42 review(s) posted about Arvest Central Mortgage Co and its indicate that the severity of the scam is High.
Where is Arvest Central Mortgage Co located?
Arvest Central Mortgage Co is located at 801 John Barrow Rd #1, Little Rock, AR 72205, USA.
How much monetary losses incurred by Arvest Central Mortgage Co customers?
584 $ monetary losses incurred by Arvest Central Mortgage Co customers.