Arlington Heating & Air Conditioning

he technician spent 35 minutes installing a new Blower Motor.

This post is as much about HVAC profit margins in general as it is about Arlington Heating & Air Conditioning. First let me state that the work seems to be ok, but i was not informed of the price of the job before the work was carried out.  I also believe that this company’s profit margins are excessive.

The technician spent 35 minutes installing a new Blower Motor.  The part cost them $252 and they charged me $620.  Tommy said i had received a 15% discount!  He went on to explain that he needed to have a profit margin of 175% to stay in business.  I don’t mind paying a fair price but I feel ripped-off.

In addition I was never given a price before the work was undertaken, i actually trusted it would be a fair price.  If i had known, i would have got prices from other companies.  The reason i didn’t get quotes on this occasion was because we have used this company in past years.

After the job was completed I reached out to other companies and the prices are similar.  I can only conclude that the excessive profit margins are industry-wide.  Most, like this company, use a ‘Flat-rate’ system.  This allows the company to hide the cost of parts within a total price, avoiding giving the customer a breakdown of parts and labor.  However, when asked, Arlington Heating & Air Conditioning gave me the costs of the parts.

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1 review on Arlington Heating & Air Conditioning

  1. Arlington Heating & Air Conditioning Is Bad Service.

    my heat pump stopped working on a very hot July Friday afternoon. After figuring out what had gone wrong and the part needed, in this case a $25 capacitor, I went to Arlington Heating and plumbing which was close by to see if I could secure the part.

    The woman in the shop after conferring with someone on the phone, said I could have the part for $150. On Monday, I drove to Grainger (a HVAC parts store) bought the $25 part, put it in the heat pump unit, and had cool refreshing AC that Monday afternoon.

    To me their actions were the same as a company charging drought or flood victims $100 a gallon for clean water.

Reviews:1
Reported Loss :100 $
Severity of Scam :Extremely Low
Reported by : anonymous
Views :

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