Arlington Heating & Air Conditioning

he technician spent 35 minutes installing a new Blower Motor.

This post is as much about HVAC profit margins in general as it is about Arlington Heating & Air Conditioning. First let me state that the work seems to be ok, but i was not informed of the price of the job before the work was carried out.  I also believe that this company’s profit margins are excessive.

The technician spent 35 minutes installing a new Blower Motor.  The part cost them $252 and they charged me $620.  Tommy said i had received a 15% discount!  He went on to explain that he needed to have a profit margin of 175% to stay in business.  I don’t mind paying a fair price but I feel ripped-off.

In addition I was never given a price before the work was undertaken, i actually trusted it would be a fair price.  If i had known, i would have got prices from other companies.  The reason i didn’t get quotes on this occasion was because we have used this company in past years.

After the job was completed I reached out to other companies and the prices are similar.  I can only conclude that the excessive profit margins are industry-wide.  Most, like this company, use a ‘Flat-rate’ system.  This allows the company to hide the cost of parts within a total price, avoiding giving the customer a breakdown of parts and labor.  However, when asked, Arlington Heating & Air Conditioning gave me the costs of the parts.

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3 reviews on Arlington Heating & Air Conditioning

  1. Arlington Heating & Air Conditioning Is Bad Service.

    my heat pump stopped working on a very hot July Friday afternoon. After figuring out what had gone wrong and the part needed, in this case a $25 capacitor, I went to Arlington Heating and plumbing which was close by to see if I could secure the part.

    The woman in the shop after conferring with someone on the phone, said I could have the part for $150. On Monday, I drove to Grainger (a HVAC parts store) bought the $25 part, put it in the heat pump unit, and had cool refreshing AC that Monday afternoon.

    To me their actions were the same as a company charging drought or flood victims $100 a gallon for clean water.

  2. When I scheduled the appointment,

    When I scheduled the appointment, I told them that I was on the 4th floor of an apartment building. They scheduled me anyways. I took the day off work and was told that Doug was on his way to my place.

    I got a phone call shortly after telling me that they don’t work on high rise buildings.

    They said they could refer me to another company and when I asked for some, Kathy on the phone couldn’t really give me an answer.

  3. We have a service contract with this local company and we know them to be honest

    We have a service contract with this local company and we know them to be honest, professional and reliable. When the inducer fan on our boiler started rattling I had them come out to check it. Their opinion was that our old unit was not worth sinking $500-600 into and needed replacement.

    On the day of the job Tom and Thomas arrived on time and began the process. They were careful and neat and stayed until nearly 8:00 pm to make sure everything was working properly. Another technician, Rob, followed up to troubleshoot a couple of our radiators that weren’t heating as well as the others. It was decided that a different type circulator pump would be better suited to our system so Rob changed it out. All this follow up was done at no charge. Our new heating system works great!

    We are very pleased with this company and the quality of work that they do and we highly recommend them. The office staff, Jessica and Casey are always super responsive and a pleasure to work with. Needless to say we plan to continue our service contract relationship with this company in the future.

Reviews:3
Reported Loss :100 $
Severity of Scam :Extremely Low
Reported by : anonymous
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