Arhaus

Stay Away and Save Your Time and Energy!

Very unfortunate experience for me as a customer at the Arhaus in Boulder, Colorado. The customer service that I experienced was off putting and slightly arrogant. Found an expensive piece to purchase that was small enough for me to transport home, however they were not willing to work with me and insisted on charging a $149 delivery fee. This is 18% of the furniture cost. I’m happy to take my business and money to another furniture store where the customer experience will be substantially better!!
Buyer Beware- Stay Away and Save Your Time and Energy!

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4 reviews on Arhaus

  1. Arhaus Is Scammer

    Very unfortunate experience for me as a customer at the Arhaus in Boulder, Colorado. The customer service that I experienced was off putting and slightly arrogant. Found an expensive piece to purchase that was small enough for me to transport home, however they were not willing to work with me and insisted on charging a $149 delivery fee.

    This is 18% of the furniture cost. I’m happy to take my business and money to another furniture store where the customer experience will be substantially better!! Buyer Beware- Stay Away and Save Your Time and Energy!

  2. Do not buy a sofa from Arhaus.

    Do not buy a sofa from Arhaus. We bought two Taylor sofas in May and they are just terrible. Both the top cushion and the seat cushion are always sliding out of place, and nothing I do will hold them in place. I have never owned a sofa that requires this must adjusting and fixing (I do this probably 5-10 times a day!).

    This is low quality, and to top it off, their Customer Service tells me they are up to standard and refuse to do anything to fix this. I have offered to buy two new sofas in place, but they don’t care to keep this customer happy.

    I’m very disappointed in Arhaus. I went there thinking they were higher quality and that anything there would be good, but was I wrong! AVOID AT ALL COSTS.

  3. Love shopping at Arhaus!

    Love shopping at Arhaus! The displays are so creative. The sales staff are knowledgeable, trustworthy and sincerely interested in what I want and need. Love their advice and suggestions. Great place to shop and buy!

  4. don't furnish your home here.

    Just an update, Arhaus has still not fixed this for us. In fact, a rug we purchased from them is now ALSO delayed even though this is not something custom made and couldn’t possibly be due to the same fabric delay that is holding up our couch.

    The staff who work at Arhaus are nice, but this sort of institutional disrespect for customers’ and their families’ time is very upsetting. If you would like not to wait for many weeks longer than you are initially told, don’t furnish your home here.

Reviews:4
Reported Loss :100 $
Severity of Scam :Extremely High
Reported by : anonymous
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