Andrea Hui Austin, MD

Make an appointment

Initial interaction on the phone (on 5/30/18 around 3:00) to make an appointment with Dr. Hui Austin. The receptionist was impatient and sounded exasperated when I said I was busy on the first two dates that she offered me. She couldn’t wait to get off the phone. I found her manner off-putting, but will keep the appointment and rewrite this review after I have had my appointment.

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1 review on Andrea Hui Austin, MD

  1. What a mistake!

    What a mistake! The first appointment available with Dr. Austin is October 16, 2018. This is one month away, and needless to say, his one cystic acne of concern would have resolved by then. The receptionist wanted my credit card to hold the appointment citing it’s policy and no different than making a restaurant reservation.

    I understand that this clinic does not take healthcare insurance and many of the procedures offered are optional. With that said, I would have gladly given my credit card had the office accommodated my son with an appointment in one or two days, but a month away is completely unacceptable. This is my first experience with this clinic and my honest impression is they appear to care more about their revenues than their patients. Please consider treatment elsewhere or by prepared to RSVP with your credit card for an appointment months down the line.

    To add insult to injury, the receptionist said that a “pimple” is not a life-threatening condition. Although this may be true, it is a very insensitive and unprofessional thing to say especially when a new client is reaching out for help. Hopefully, the receptionist does not tell new clients that a “wrinkle” is not a life-threatening condition!

Reviews:1
Reported Loss :245 $
Severity of Scam :High
Reported by : Anonymous
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