My overall experience with the staff and the procedure itself was uneventful I was comfortable and well cared for before, during and after the procedure.
However, billing is another story completely.
I found the billing dept staff to be uninformed and uninterested in providing a minimum of customer service.
They do not hesitate to send nasty grams seeking payment even when their information is outdated.
You call their one and only phone # only to listen to it ring and ring and ring – you must try daily with the hopes
That They finally pick up the phone and when they do, you are surprised to learn they don’t know anything except how to accept your payment
BUT YOU MUST PROVIDE ALL THE DETAILS because they don’t have them. I won’t return to this facility for a follow-up simply because the billing approach (or lack thereof) was tedious and will put you at risk
If it impacts your credit rating because you can’t contact them in a timely fashion (won’t answer the phone).
It’s too bad the provider has to deal with such inexperienced billing personnel.
I almost called them Peggy by the time I was finished with them.