I’m tempted to give 1 star due to our most recent experience, but seems a bit unfair given that they have done good work in my house previously. But in a way that makes yesterday even worse…
My wife and I noticed a large pool of water next to our aging furnace on Thursday night. We poked around and tried to figure out the problem, finally deciding we needed professional help. Ameritec had been out the previous Fall to check our furnace and installed a new dryer vent. There were some difficulties getting the tech to actually show-up then – a missed appointment, then a late arrival – and that should have been a red flag.
On Friday morning I contacted their business office and spoke to a woman whose name I don’t know. She was polite and said a tech could come to our house after 4pm. The tech would call before coming, so I gave her my wife’s name and number because I knew I’d be working late.
My wife rushed home from work with the kids to find an even bigger pool of water. She cut off the A/C and waited. And waited. As it got warmer and the kids got fussier. Finally, she called Ameritec to see when the tech would arrive. The man who answered had no idea who she was and wasn’t particularly helpful (despite my wife being a repeat customer with an appointment scheduled). He said he would call her back.
After more waiting, my wife called the tech back and she was basically told that there was no record of our appointment because the person I spoke to had gone on vacation. And I guess she didn’t write down my appointment or put it in their (non-existent?) appointment system? The tech made a half-hearted offer to come, but my wife told him not to bother – she didn’t think he would actually show-up and we needed A/C.
Ameritec does good work when they show-up, but they’re just too unreliable. They’ve permanently lost our business.