I used Alex and his team to move a few items from my house, including a treadmill. When they tried to get the treadmill out the front door, some damage was done to the hardwood floor because no blankets, towels, or rugs were put down to protect it. The damage wasn’t a big deal to me – it could easily be fixed. I sent an e-mail to see how to proceed with getting it fixed or getting compensated for the damage. I was assured that they would have a contractor come out to see me to assess the damage. It is now one month since the move. No one has come to assess the damage. Alex has stopped responding to my e-mails. When I called to ask him to resolve the situation, he all but hung up on me saying that he was too busy because he was working (understandable, but he handled it very rudely) and did not ever return my call.
If the contractor had come out and communication had been continued by Alex, I’d have rated them probably at four stars or maybe more! However, I feel that this situation was handled extremely unprofessionally and I feel very cheated. I would not recommend using them. I have used other companies that handled damages to the house in a much more professional manner and this was not at all what I would have expected from a moving company. The last communication from Alex was July 4. I have sent additional e-mails on July 4, 10, and 12 with still no response to any of those. If you want a worry-free moving experience, I would suggest looking elsewhere.