DO NOT DO BUSINESS WITH THIS COMPANY!!!!!!!!
I contracted with American Platinum Financial Services In Dec 2009 to do a loan modification on 3 of my homes. I paid $4000 in fees with a contractual guarantee that if they did not modify my home loans with a “Financially Beneficial” result that I would get a full refund.
Not only did they NOT modify my 3 home loans, but 2 of them have been sold in foreclosure and one is pending foreclosure due to their negligence. In fact 2 of my houses foreclosed in July, and I got a call from them in October informing me that they were still working on the loan modification and asking for additional docs.
They didn’t even know the lenders had already foreclosed. This is typical of the incompetence I have been dealing with for 11 months!
I have already lost 2 of my homes and am about to lose the third and they keep refusing to give me the refund using a plethora of ridiculous excuses. They stall, they lie and they change their story but it all results in reasons why they can’t give me the refund that their contract guarantees.
Chris Sauer, the primary owner, is an unethical business owner that has changed the name of the company 3 times in 3 years to hide from BBB complaints. I have had extensive interactions with Jason Benedict and Joe Comprone, the other 2 managing partners, who apparently do all the dirty work for Mr. Sauer and the experience has been a NIGHTMARE!
They will say anything and promise anything to get you off the phone but they follow through with nothing. They keep your hard earned money even when they fail to provide service for you!STAY AWAY FROM THEM IF YOU LIKE YOUR MONEY OR YOUR HOUSE