American Financing

NO ANSWERS

Everything started smoothly at first, until it came time to close! I was initially quoted around $5,100 needed at closing. My original loan rep, Ji Kim, was very specific about that.

While having our house built, the loan file was changed over to a new loan rep, Carolyn Sullivan-Hollingsworth, and her assistant, Eric Bloomquist.

I always promptly responded to every single email and provided every bit of documentation requested of me.

Once we were notified of a closing date, I notified Carolyn Sullivan-Hollingsworth to see if that date worked for them and to verify exactly how much I was going to need at closing in the next few weeks.

I also needed to firm up a date so my wife and I could take off of work and so we could give notice to our landlord to move.

Days and days went by and all of a sudden American Financing was like a ghost town.

After begging for someone to confirm our closing date and amount needed, a new dollar amount was finally quoted to be $9,000+ needed at close.

WHAT? How’d we go from $5,100 to $9,000?? NO ANSWERS.

Again, I begged for an explanation as to why such a huge difference. And again, nothing from anyone.

We were left scrambling to find a new mortgage lender.

We went with a local lender (which we should have done in the first place) and went through all the trouble to start a mortgage application all over again with all current documentation and everything!

We spent days getting approved with a new lender. Once we sealed the deal, I emailed American Financing and told them to cancel our file.

Only then did the phone calls and offers of a better rate start coming in. How incredibly lazy, disrespectful, and unprofessional of them!

Here’s the list of the incompetent reps that grossly mishandled our file: Ji Kim, Brian Barker, Carolyn Sullivan-Hollingsworth, and manager Cindy Sotelo.

And yes, I have EVERY single email sent back and forth to back up these events.This taught me to NEVER rely on a celebrity endorsement.

Had I only researched American Financing BEFORE I ever wasted our time I could have saved myself a HUGE amount of stress.

BE WARNED, PEOPLE.

Is American Financing a scam?
American Financing is a scam and a bad service provider as per the report filed on dirtyscam.com, They are not aggressive toward their customer satisfaction and complaint grievance.
Is American Financing a legit?
American Financing is not a legit business owner or provider, you should take all precautions/measures before buying or using their services.
How many reviews submitted by American Financing consumers?
There is/are 44 review(s) posted about American Financing and its indicate that the severity of the scam is High.
Where is American Financing located?
American Financing is located at 3045 S Parker Rd #100, Aurora, CO 80014, USA. You can contact American Financing by dialing (866) 750-6551 or visit their website americanfinancing.net before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary losses incurred by American Financing customers?
698 $ monetary losses incurred by American Financing customers.
The reviews, complaints and scams about American Financing are deliberately written by anonymous. We, at Dirty Scam are not liable for the content written about American Financing. If you have any issue with American Financing incident report, Please contact the author of this complaint directly, as we are not obligated to remove the complaint.

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44 reviews on American Financing

  1. THIS COMPANY IS A SCAM FROM THE START. STAY AWAY!!!!!!

    They take your info and by what I read in the Denver post they do what Wells fargo has done by getting loans in other ways with your info!!! WOW !!!! Their claim of fastest loan in Colorado, Well Ive been waiting 3 times longer, just to get to where I have no clue, they throw up lil issues that delay their loan approval. Shocker right?? NO I don’t care who endorses them and all the radio and Tv ads ARE ALL LIES!!!!!!

  2. Let me tell you a true story about American Financing and their employee Sami Kahale.

    Sami likes to refer his personal real estate agents into his deals, likely for an additional commission, regardless of the client’s previous agreement to work with an agent/realtor and the obvious conflict of interest in doing so. American Financing’s owner Damien Maldanado (coincidentally?) also owns the very same real estate agency that Sami and likely every other Am-Fi employee is paid to refer prospective clients to work with. They are essentially upselling clients into their “system” to take advantage of agents/realtors that do not mandate a signed agreement prior to the pre-approval process.

  3. That was not good enough for this company.

    I also was very disappointed with American Financing and Jay (the loan officer) and Alicia the loan processor. After submitting all my loan documentation, I was told one month after submitting the documents; that they do not accept income from Workman’s compensation without receiving a letter from workman’s compensation that states that I am permanently disabled. It took them one month to make that decision. I even told them that if my employer called me back to work and provided me with a “reasonable accommodation” I would return back to work. That was not good enough for this company.

  4. They said one thing and they delivered another.

    They said one thing and they delivered another. The deals kept getting worse as time went on. I’ll never use them gain and neither should you. I wish I had read the earlier reviews and NOT listened to John Elway’s endorsement. Silly me…

  5. don't be fooled by their warm pretending.

    Had a great experience with American Financing. Great customer service, they worked hard for us, but the closing costs were high. THEN a week after closing they sold our mortgage to another company. Kicked us to the curb. I should have gone with another company from the start. I was warned but didn’t listen. They’re good actors, don’t be fooled by their warm pretending.

  6. Terrible serivce and terrible lack of communication.

    Terrible serivce and terrible lack of communication. They dont respond to requests and when they do information is sloppy. They moved forward with our loan without approval from us. Run away and do not use!

  7. we close in our house super fast.

    Mark Tousky explained the buying and lending process in great detail and ran through several different buying scenarios with us. Through each step of the process, he made it very clear what was needed from me and what I should expect. we close in our house super fast. Thanks Mark

  8. I was very happy and would recommend Nick and American Financing to friends and family.

    I recently did a refinance on my condo with Nick Parsons and American Financing. He was very knowledgeable about what I needed to gather to make the paperwork process flow. He kept me updated throughout the whole process. 3 weeks from start to finish. I was very happy and would recommend Nick and American Financing to friends and family.

  9. Very disappointing

    Very disappointing…we were told two weeks for everything to happen…changed our plans waiting, waiting, waiting, lied to several times…
    We are now in week five…waiting….not on our part, on the company’s…

  10. Scammer

    She took my 1st bank application to go fix all the misspelling. I waited another 30min. She came back with another 50 pages of documents and want me to start signing. At least the spelling it right this time. We looking over it. Their close costing is way over price. There are others upfront cost that I have no idea what it’s for.

    I ask about it she say it normally. After 30 min of talking, I asked this a 30 years load ? She say yes. I told her I’m only interested in a 15 years load. She look pissed. This story go on and on. Let me short this up. After being there for 2 hours, a manger aka Greg came in and ask how he can help me. The manger dress like a homeless, I was like wow this is the manger.

  11. Very disappointing

    Very disappointing…we were told two weeks for everything to happen…changed our plans waiting, waiting, waiting, lied to several times…
    We are now in week five…waiting….not on our part, on the company’s..

  12. all that advertising has to get paid for.

    Conversation started with how I was rejected with another lender because I host weddings at my property in the summer and I want to use a different property to borrow against if thats going to to be an issue for AFC. Vince assured there was no issue with being a wedding venue.

    After 9 weeks and around 100 hours of work 180 documents, their underwriters declined the application because its a wedding venue. Really high rates compared to everyone else even after buying points they are more expensive than any other company I have worked with….all that advertising has to get paid for.

  13. After she took down my information.

    I first heard about AF on the radio, so I give them a call. After a call saying I was interested in buying a home they took down my information. I got call from them every other day leaving me voicemails to stop by and they will take good care of me. Before stopping by I have been approve by 1st bank for a home loan. Because AF have call me so many time I say why not let go check them out and see their rates.

    I came into AF today, I meet Bonnie first and she took down my information. She had trouble with her spelling. I told her I had a 1st bank loan application with all the information needed, she say she forgot her glass so she can’t see it and best if I just tell her the information. After she took down my information.

  14. Preformed an unauthorized credit check.

    Preformed an unauthorized credit check. Then blatantly lied to me that I had authorized it. I know I didn’t as I had denied 2 previous companies authorization about 5-10 min before calling them for the initial intake, and the authorization question was NEVER asked.

    Then told me it was my fault for providing a ssn, then told me no harm no foul because i have good credit and can still get a home loan

  15. I would be a return client in a heartbeat.

    I just finished helping my mother with re-financing her loan. Andrew Tinkle was our contact through American Financing. I thought he did a fantastic job. He was pleasant to deal with and answered any questions we threw at him.

    Pretty straight forward and fairly streamlined process. I would be a return client in a heartbeat.

  16. This place is a joke, and we have found a different company.

    I am a first time home buyer and let me tell you that this mortgage company has me so concerned that I have literally put a halt on my home buying process.

    Not only did they push my file to the side for 20 days after receiving my application they have no idea what my file even consisted of. My mortgage consultant has been oblivious to our situation and now wants us to restart the process… not a chance! This place is a joke, and we have found a different company.

  17. I would not recommend AF for refinancing.

    I would not recommend AF for refinancing. If I could cancel now without being out cash for the appraisal I would. (The fee they tell me is @ $450 for the appraisal which is a joke as the appraiser wasn’t even in my house for 5 minutes and I believe he completely under vauled my home based on the sales prices I know from similar units).

  18. I will never use AF again nor will I recommend them.

    I feel the person I’m working with at AF is new or has not been trained well. She had my name wrong on some of my initial paperwork had address information incorrect.

    She asks for information I’ve already shared with her. I was to have closed @ two weeks ago but it seems like every day or every other day they are like…oh, we need this document or that document”. I travel frequently and am not always available to just drop everything and run to my home office to pull whatever new document they decide they need.

    I don’t understand how you can’t figure out everything that is going to be needed at the beginning of the process. It’s been a very disorganized; unprofessional process. I had used AF in the past about 7 years ago I think and it went really well so I expected the same but sadly their service is very poor. I will never use AF again nor will I recommend them.

  19. This place is a joke, and we have found a different company.

    I am a first time home buyer and let me tell you that this mortgage company has me so concerned that I have literally put a halt on my home buying process.

    Not only did they push my file to the side for 20 days after receiving my application they have no idea what my file even consisted of. My mortgage consultant has been oblivious to our situation and now wants us to restart the process… not a chance! This place is a joke, and we have found a different company.

  20. I would not recommend AF for refinancing.

    I would not recommend AF for refinancing. If I could cancel now without being out cash for the appraisal I would. (The fee they tell me is @ $450 for the appraisal which is a joke as the appraiser wasn’t even in my house for 5 minutes and I believe he completely under vauled my home based on the sales prices I know from similar units).

  21. I will never use AF again nor will I recommend them.

    I feel the person I’m working with at AF is new or has not been trained well. She had my name wrong on some of my initial paperwork had address information incorrect. She asks for information I’ve already shared with her. I was to have closed @ two weeks ago but it seems like every day or every other day they are like…oh, we need this document or that document”.

    I travel frequently and am not always available to just drop everything and run to my home office to pull whatever new document they decide they need. I don’t understand how you can’t figure out everything that is going to be needed at the beginning of the process.

    It’s been a very disorganized; unprofessional process. I had used AF in the past about 7 years ago I think and it went really well so I expected the same but sadly their service is very poor. I will never use AF again nor will I recommend them.

  22. Run away and do not use!

    Terrible serivce and terrible lack of communication. They dont respond to requests and when they do information is sloppy. They moved forward with our loan without approval from us. Run away and do not use!

  23. Dont waste your time!

    Dont waste your time. This company promises the world but doesnt deliver. After 3 MONTHS working with them and spending so much time getting them documents I was denied for 2 loans that another company easily completed for me.

    It took them an average of 5-7 days to return my emails and calls! No joke. And my 2 friends that used them also had horrible experiences and went to another lender. Dont waste your time!

  24. Thanks American Financing and Douglas Longoria for the great service!

    This is the second time Doug Longoria at American Financing has helped me out. 1st with the refi of my first home and now with the purchase of my second. Thanks American Financing and Douglas Longoria for the great service!

  25. I would be a return client in a heartbeat.

    I just finished helping my mother with re-financing her loan. Andrew Tinkle was our contact through American Financing. I thought he did a fantastic job. He was pleasant to deal with and answered any questions we threw at him. Pretty straight forward and fairly streamlined process. I would be a return client in a heartbeat.

  26. I was a great experience.

    We had a great experience! Douglas Longoria was extremely helpful. Got our mortgage down. Which was our goal. My only complaint, our notary was over an hour late, and we were only updated about her lateness once. Other than that. I was a great experience.

  27. Bad Service Provide

    I moved back and rented until I could finally afford to purchase again. I was told I qualified for two different amounts. The lower amount would allow me to keep my son’s car under my name since I co-signed and the higher amount meant I’d have to sell, refinance and put his car under his name.

  28. Their close costing is way over price.

    I waited another 30min. She came back with another 50 pages of documents and want me to start signing. At least the spelling it right this time. We looking over it. Their close costing is way over price.

  29. Never Again

    We were promised, as well as signed paperwork to that effect, that we would not be paying closing costs. Our consultant suddenly was out of the country and could not resolve the issue.

    Also, this is probably a place that caters to the low rent type of people as you can see from all the bimbo employees parading their unprofessionally dressed bodies around the office.

  30. Scammer

    I also called American Financing based on a commercial that I heard on Glenn Beck’s radio program, he personally endorses them. My prequalification was really a pleasant experience, I met with the loan officer in a Starbucks here in Raleigh, NC.

    I filled out about 300 pages of paperwork, gave them everything they asked for – to start the “pre-approval” process. And then….heard nothing. For 3 weeks. Until I finally called the loan officer’s cell #, at which point she informed me that the Raleigh office had CLOSED, and they had let her go 2 weeks prior.

    She apologized profusely for no one contacting me – but, there was really nothing she could do, as the company kept all of her customer contact information.

    When I called the Boulder, CO office I talked to a man named Jin Loo. He also apologized for dropping the ball with my mortgage, and asked me if I would kindly call back in a week or so – to give him time to hopefully acquire his loan officer license, as they no longer had a LICENSED LOAN OFFICER IN NORTH CAROLINA.

    That is the most unprofessional response I have ever had from any business. ‘Um…can you call me back…because right now, there’s no one here who can deliver on the mortgage we advertised’. Unbelieveable.
    I did not call Mr. Loo back,

    and I received all of my personal documents back in a UPS package a couple of days ago. Again…no explanation, just a packet of my paperwork sent back to me. What an immense waste of time!

  31. I am telling everyone I know about this scum bag business and to not go here! EVER!

    DON’T Trust these A–holes! They completely lie through their teeth. We were jerked around for 60 days on our refinance and were completely bamboozled into the corner when their “3rd” party agent comes to your home who cannot answer questions. Oh! that is a small detail they do not tell you when they try to make you think they are “making it convenient for you”.

    We were promised, as well as signed paperwork to that effect, that we would not be paying closing costs. Our consultant suddenly was out of the country and could not resolve the issue.

    Also, this is probably a place that caters to the low rent type of people as you can see from all the bimbo employees parading their unprofessionally dressed bodies around the office.

    I received all kinds of emails that were written by someone who obviously did not understand or communicate the English language very well.
    I would give these guys a total zero, but the review rating does not go that low. This outfit should not be in business. I am telling everyone I know about this scum bag business and to not go here! EVER!

  32. if you can, use another company!

    All the radio stations are endorsing this company including John Elway. My father just just used them. Not impressed! Their attention to detail is subpar. They continued send my father disclosure statements and other documents, without sending the documents to his realtor or explaining anything to him. My father is 84 and has not experienced the new closing requirements since the real estate collapse of.

    Actually, we haven’t either. The home he bought was a bankruptcy so things take longer than a usual sale. At 4:45 p.m. at closing they decided they needed the proof that the lawyer had the right to sale the property. They had in hand the order from the judge.

    They knew this was a bankruptcy, so the American Financing should have asked for the paper sometime during the prior two months, not at closing when people had already gone home. The home had to close in escrow the next day. Please, if you can, use another company!

  33. I would recommend American Financing to new home buyers or those wanting to re-finance.

    I found working with Dan Miller at American Financing to be a good experience. The re-fi took longer than expected due to some paperwork issues but it was still completed in a timely manner.

    I would recommend that you let potential customers know up front what documentation might be needed in the process. I think this would alleviate a little stress on everyone. Overall, I would recommend American Financing to new home buyers or those wanting to re-finance.

  34. I would recommend them to others who are looking to finance or re-finance a home.

    My experience with American Financing was great. Doug Longoria was the consultant I worked with and he was very helpful through every step. The entire process was efficient, professional and relatively simple.

    I received responses back to every inquiry within a few hours, either by email or phone. I would recommend them to others who are looking to finance or re-finance a home.

  35. We recently finished our closing and I will say most things went as scheduled.

    We recently finished our closing and I will say most things went as scheduled. The representative, Scott Mays, was pleasant to work with and very prompt in returning either my phone calls or emails when I had any questions or concerns.

    The timing from when we initiated the first phone call to the closing of the loans was within the timeframe of what we had expected for our refi. The only small bump in the road was the return of the appraisal,

    which was a slight delay of a couple weeks from when we were told it would be back. Our experience did not cause us much anxiety and Scott made the process pleasant.

  36. Bad Service Provide

    Did a cash out re-financing and it all went very smoothly only thing which I mention to Humberto was they should ask for all documents at once, would have closed before 30 days if not for a delay due to IRS documents needed.

  37. I was very pleased with the whole process of the refi I did until the end.

    I was very pleased with the whole process of the refi I did until the end. Apparently, the Title company isn’t very good at communicating, & I got my loan closed by a nice Notary named Tiffany at 9:00pm.

    Humberto was my broker and very friendly and efficient. I was impressed with how quickly he responded to any of my concerns. I will recommend AF

  38. I appreciated what they did for us.

    We just closed on a refinance combining two loans. The process took a long time to get done. There were several difficult issues we had to get the loan. But, Aaron and Jennie worked very hard for us to get the financing we needed.

    It is a long process, be patient, not hearing anything always resulted in good news. I would recommend American Financing. I appreciated what they did for us.

  39. once again Carlos for helping us and being with us all the way.

    Our experience with American Financial has been great I want to specially thank Carlos Reyes that help us by explaining everything step by step. As a new 1st time home buyer is nerve wrecking not knowing where to start or even what to expect. Thank you once again Carlos for helping us and being with us all the way. The Marin’s family

  40. American Financing really worked with us and our needs and financial status.

    American Financing really worked with us and our needs and financial status. Philip Goddard and his crew really stayed in touch and were ready to answer any questions we had. They really helped keep our cost down and helped us to get a good rate.

  41. We just finished a refinance and everything turned out fine.

    We just finished a refinance and everything turned out fine. We had a little trouble with the underwriter, but Jay Sobo and his crew worked very hard to get us to the finish line. In the end we have a great rate with a lower payment. This is the second time we have used American Financing with NO problems. Thanks Jay, Tina , and Christine…

  42. I would recommend this place

    I would recommend this place. We worked with Rick Lee and he was great. We told him what we needed and he was able to do it in a little over a month. This isn’t the first time we used them and if we need to do something again we will call them.

  43. Zero communication

    I’m still going through this excruciating experience. I was asked for documentation and provided as soon as it was available to an email that did not work. I was given another email ( not my consultant) I was never contacted if it was received. I had to make the calls. I specifically requested phone over email. That request was ignored. I have had to check for emails. Finally received an update that we were in underwriting. I waited an entire week for closing date. When I reached out again, I was informed that it was suspended for more documentation. Why was I not communicated with? John Elway should rethink his backing for this company.

  44. horrible experience

    Had the worst experience with this company took them almost 3 months to get us closed due to their associates pushing our loan aside each opportunity they had. If it wasn’t for me reaching out to get an update I am sure they would’ve never reached back out to us to get us closed or the process could’ve lasted longer and I don’t know why or what the cause of the poor customer service was due to my spouse and I having good credit and income and our home having a ton of equity. Keep in mind I’ve also worked in banking for over 5 years so I was on top of everything they requested! We have refinanced before and the process took less then a month I only stood with this company given they had already pulled my credit and kept promising a solution I really wanted to believe they were as good as the reviews said. It took 5 associates later to get someone who cared and he admitted to not understanding why no one had got anything done and asked for paperwork that they had and should’ve had on file months prior. After speaking to numerous managers they were magically able to lower my closing costs and interest rate as an apology. I still cannot believe it took that long for something someone fixed in less then a week to get us closed. Will never work with this company again!

South Parker Road 3045
Aurora 80014 CO US
Get directions
Reviews:44
Reported Loss :698 $
Severity of Scam :High
Reported by : Anonymous
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