Terrible service. I would not recommend Rudy Alston insurance agent. Over a month ago I called Rudy’s office for existing policy service. The person that answered the phone said that someone would get back to me shortly. No one called.
I called the office again and reminded the person who answered that I was waiting for a call back. No one called. Several days later, I called the office and pleaded with the person who answered the phone to have someone call me. Okay, someone finally called me back. Frustrated, but I thought this was a one-off, so I forgot about it.
I called today and was told the person who is handling my account will be back in 15 minutes. No one called. A day and a half later, I called and finally got a person on the line that would be willing to help me.