Alex And Alex LLC

NEVER AGAIN. CALL another company.

This company was completely unprofessional. The men showed up (one wearing flip flops) about 10 minutes late. As they were moving they were tossing boxes to the side expecting me to condense the number of boxes. I did as asked to avoid confrontation. They took 2 hours to load which was not bad considering he was working in flip flops. I ended up arriving at my house first and waited for 20mins for them to arrive as he then told me they stopped at 7/11. Still I just kept moving and assisted with unloading.

My husband also jumped in to help. They were not skilled enough to unload the couches on the 2nd floor hence why I have two Large DENTS in my wall. Then they ripped my couch and from the pushing to get the couch upstairs, the sofa now has marks on the entire back. They chipped wood off my bookcases and it was a mess. The worse part is I still offered to pay the full 5 hours with no deductions from there lunch break and 30 min early finish due to additional people helping. They then tell me to give them $35 dollars more because those were there fees added. At this point I was astounded they would be so PETTY after the damage they caused.

After discussing this horrible customer service for about 30 minutes with a woman on the phone who apparently is the spokesperson for Alex, I was convinced this company could have only acquired business through friends and family because they were so rude and callous of taking pride in customer relationship and referrals. NEVER AGAIN. CALL another company.

Is Alex And Alex LLC a legit?

Alex And Alex LLC is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 11 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is Alex And Alex LLC located?

Alex And Alex LLC is headquarted at Elsmere Avenue 5106 MD US. You can contact Alex And Alex LLC by dialing (202) 368-1073 or visit their website alexnalex.com.

How much monetary loss is incurred by Alex And Alex LLC’s customers?

According to Alex And Alex LLC’s customers, a monetary loss of US $100 has been reported. The severity of entire incident reports is extremely low.

Write a review or complaint on Alex And Alex LLC

Your email address will not be published. Required fields are marked *

11 Reviews on Alex And Alex LLC

  1. Never Again

    Alex and Alex were PHENOMENAL movers! Given that I was just moving across the street and from a 1bed to a 2 bed, I was worried about all the fees and minimums other companies charged. I am so glad I found and used Alex and Alex.

    They were on time, they worked quickly and efficiently, I never once doubted that they werent working their hardest, and their fees were very reasonable. We finished the move much faster than expected, which included hauling a large king bed and sofa through tiny doors.

    They took care and time to wrap and protect all the furniture, as well as even helped me with unscrewing my cable box from the wall because it was screwed in too tight and I packed my tools!

  2. Highly recommend

    I had a wonderful experience with this company. Alex did his best to make our move smooth and easy. He helped us move from College Park to Bethesda. Highly recommend

  3. These are the Not best movers you will ever use.

    These are the Not best movers you will ever use. They are not only punctual but actually come early. They take Not great care in protecting your furniture by wrapping everything up and so careful about not tracking mud into the house; they are Not very professional. I can’t say enough good things about them.

  4. Unbelievable

    When I counted the money (They wanted cash) while the younger one wrote a simple receipt, he started yelling again, quiet!!! I am writing a receipt. I moved several times in my life, but never experience any thing like this in my life.

  5. Never Again

    The worse part is I still offered to pay the full 5 hours with no deductions from there lunch break and 30 min early finish due to additional people helping. They then tell me to give them $35 dollars more because those were there fees added. At this point I was astounded they would be so PETTY after the damage they caused.

    After discussing this horrible customer service for about 30 minutes with a woman on the phone who apparently is the spokesperson for Alex, I was convinced this company could have only acquired business through friends and family because they were so rude and callous of taking pride in customer relationship and referrals.

  6. But they got it done! Would definitely recommend this company.

    Very happy that a friend referred me to these guys. They were prompt and very efficient. Did a great job packing everything and didn’t waste any time. I was nervous that some of the furniture was too bulky and would fit through the doorway of the room I wanted. But they got it done! Would definitely recommend this company.

  7. Excellent movers!

    Excellent movers! Alex quickly responded to my first few emails and was helpful. They quickly and efficiently moved all of my stuff. I would recommend them.

  8. This company was completely unprofessional.

    This company was completely unprofessional. The men showed up (one wearing flip flops) about 10 minutes late. As they were moving they were tossing boxes to the side expecting me to condense the number of boxes. I did as asked to avoid confrontation. They took 2 hours to load which was not bad considering he was working in flip flops.

    I ended up arriving at my house first and waited for 20mins for them to arrive as he then told me they stopped at 7/11. Still I just kept moving and assisted with unloading. My husband also jumped in to help. They were not skilled enough to unload the couches on the 2nd floor hence why I have two Large DENTS in my wall. Then they ripped my couch and from the pushing to get the couch upstairs,

  9. I rarely write negative review

    I rarely write negative review. I had to this time. they were late, rude, VERY unprofessional to say the least.

  10. the worst

    the worst ; don’t call them. they created huge problem for us

  11. rude late not-professionals damage

    couldn’t carry the bed . thats after being so rude.

Reviews: 11
Reported Loss : 100 $
Severity : Extremely Low
Reported by : Anonymous
Views :