This company was completely unprofessional. The men showed up (one wearing flip flops) about 10 minutes late. As they were moving they were tossing boxes to the side expecting me to condense the number of boxes. I did as asked to avoid confrontation. They took 2 hours to load which was not bad considering he was working in flip flops. I ended up arriving at my house first and waited for 20mins for them to arrive as he then told me they stopped at 7/11. Still I just kept moving and assisted with unloading.
My husband also jumped in to help. They were not skilled enough to unload the couches on the 2nd floor hence why I have two Large DENTS in my wall. Then they ripped my couch and from the pushing to get the couch upstairs, the sofa now has marks on the entire back. They chipped wood off my bookcases and it was a mess. The worse part is I still offered to pay the full 5 hours with no deductions from there lunch break and 30 min early finish due to additional people helping. They then tell me to give them $35 dollars more because those were there fees added. At this point I was astounded they would be so PETTY after the damage they caused.
After discussing this horrible customer service for about 30 minutes with a woman on the phone who apparently is the spokesperson for Alex, I was convinced this company could have only acquired business through friends and family because they were so rude and callous of taking pride in customer relationship and referrals. NEVER AGAIN. CALL another company.