Alaska Usa Federal Credit Union

This company is extremely shaddy

Wow. I make a payment and its gets jacked up in Alaska Usa Federal Credit Union’s system. They charge a $26 late fee and will not reverse it even though I made the payment.

They said the account number was inputted wrong, well I copied and pasted it right from my spreadsheet.

When I read it too “Debby” the manager, it was what they had in their system.

She then still would not reverse the charge because she said I must have made a mistake inputting it.

I then asked for her last name and she said “I do not give out my last name” and then hung up.

This company is extremely shaddy and I would not do business with them.

Is Alaska Usa Federal Credit Union a scam?
Alaska Usa Federal Credit Union is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is Alaska Usa Federal Credit Union legit?
First Alaska Usa Federal Credit Union is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Alaska Usa Federal Credit Union’s consumers?
There is/are 36 review(s) posted about Alaska Usa Federal Credit Union and it indicates that the severity of the scam is High.
Where is Alaska Usa Federal Credit Union located?
Alaska Usa Federal Credit Union is located at 7575 Debarr Road, Anchorage, AK 99504, USA. You can contact Alaska Usa Federal Credit Union by dialing (907) 563-4567 or visit their website alaskausa.org before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Alaska Usa Federal Credit Union’s customers?
According to the report(s), US $7568 was the total loss incurred by Alaska Usa Federal Credit Union’s customers.

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36 reviews on Alaska Usa Federal Credit Union

  1. John Hogan

    This company is extremely shaddy and I would not do business with them...

    Wow…I make a payment and its gets jacked up in their system. They charge a $26 late fee and will not reverse it even though I made the payment. They said the account number was inputted wrong…well I copied and pasted it right from my spreadsheet and when I read it too “Debby” the manager, it was what they had in their system.

    She then still would not reverse the charge because she said I must have made a mistake inputting it. I then asked for her last name and she said “I do not give out my last name” and then hung up. This company is extremely shaddy and I would not do business with them…

  2. Barbara C

    Not a good start, hoping it gets better

    i just got a car loan and am switching my direct deposits to AKUSA . i wish i had read all these reviews first because they are not very good. The dealership where i purchased my car told me i could make additional payments on the principle to help pay off faster.

    But, found out that was NOT a true statement. Checked with AKUSA and its just a payment on interest and principle. That does not make me happy. I was also told that i would get whopping 1/2% if i transferred my banking. Waiting to see if i get it. Also, made my first payment and it still hasn’t cleared yet. Not a good start, hoping it gets better

  3. James H

    Go with Denali USA- you'll be much happier.

    Zero fraud protection on your account- I got scammed and they didn’t even flag my account or try and contact me. They are quick to take your money but very slow to refund it to you, and their customer service is terrible. Go with Denali USA- you’ll be much happier.

  4. Fred Graham

    I hope to take advantage of their fantastic CD rates.

    I became a new client with a new Vancouver branch two months ago and had to make a deposit through a teller at a branch in Juneau. The teller was very courteous and helpful. I was very pleased with the experience. I hope to take advantage of their fantastic CD rates.

  5. Melodie Baker

    This institution is horrible.

    This institution is horrible. They allowed fraudulent checks through to the tune of $21,000.00 and won’t cover any of my money. It doesn’t matter how long you’ve banked with them or how loyal you’ve been.

    They care nothing about their customers and know you can’t fight them in court because they have the money to continue a fight long after all of yours is gone. I would give them an F

  6. Bruno Fraser

    The employees of Alaska USA are nice and that's about where it ends.

    The employees of Alaska USA are nice and that’s about where it ends. For a plain old bank account, they are ok. But anything more than that they are a headache to deal with and if you do ANY type of business banking, they suck.

    Your better off going to Wells Fargo or Northrim Bank. From simple cash services to commercial loans they are total amateur hour.

  7. Elizabeth B

    I agree wholeheartedly with many of the negative reviews already posted here.

    This bank operates less like a member owned credit union and more like a big name bank. I’m going to pass on sharing the details of my husband’s and my experiences with this bank, but we would will never, ever have anything to do with Alaska USA again. I agree wholeheartedly with many of the negative reviews already posted here.

  8. Melodie Harrison

    This institution is horrible.

    This institution is horrible. They allowed fraudulent checks through to the tune of $21,000.00 and won’t cover any of my money. It doesn’t matter how long you’ve banked with them or how loyal you’ve been.

    They care nothing about their customers and know you can’t fight them in court because they have the money to continue a fight long after all of yours is gone. I would give them an F

  9. Bruno Marshall

    From simple cash services to commercial loans they are total amateur hour.

    The employees of Alaska USA are nice and that’s about where it ends. For a plain old bank account, they are ok. But anything more than that they are a headache to deal with and if you do ANY type of business banking, they suck. Your better off going to Wells Fargo or Northrim Bank. From simple cash services to commercial loans they are total amateur hour.

  10. Xuan Gomez

    Maybe it is time to check other banks for their rates.

    It costs $15 to stop payment a chec via by phone or at the teller station. It seems expensive to charge your member. Maybe it is time to check other banks for their rates.

  11. Kevin Peterson

    For today I am not happy at all with Alaska USA.

    I have banked with Alaska USA for well over 15 years now. In that time I have had absolutely no problems with them. As far as I am concerned they are a wonderful bank. However today I may have to change my high regard for them, We left Alaska so I can attend school in the Lower 48, Since we plan on returning as soon as I am done with college we decided to keep Alaska USA.

    I deposited a refund check from the college using the remote deposit app. This is not the first check I have deposited from them and the others went through with no problems. They release part of the check on and then other portion was supposed to be released today.

    I made a couple of small purchases yesterday and today I tried to buy lunch and my debit card wouldn’t work, After talking to a customer service rep I find out that someone in Anchorage decided that the check would “not be paid”, why they made that decision I will never know, and decided to place another hold until.

    I also found out that they charged me overdraft fees for the purchases I made before they decided to take the partial release back. Those fees were five times the amount I spent.

    After being put on hold, the customer service agent returned and said that “for today only, a one time removal of the fees will be done.” The way it was said was absolutely rude and since there is still a purchase pending am I out of that overdraft fee since it will not be posted in their one day reprieve?

    I have never had any issues before with remote deposit and now I am wondering if I will need to change banks after all. My decision will all depend on how this situation turns out. For today I am not happy at all with Alaska USA.

  12. Brian Hernandez

    Bad Service

    Bad customer service at the drive through.

  13. David John

    Not Good Service

    I have a car loan with Alaska USA for almost two years. They gave me a good rate, better than the dealer. But I also have a $500 secure credit card for 3 years. When I apply for that card they told me that after six months i can change it to unsecure credit card.

    I applied after 9 months, 1 year 3months, 2 years and every time they refuse to approve me because sometimes during this two years I had two miss payments, but they said, try again after six months. Now I applied at Bank of America and they aprove me $2500 unsecure card, with out any proof of nothing, i just told them how much i am making and that was it.

    After a couple of weeks with the new BofA credit card a applied again (after 3 years) at Alaska USA to change that secure CC to unsecure, and they said that they need the pay stub to actualy see what i am making. I brought them the pay stub and they refuse me AGAIN. This time they said that “you had those miss payments and we can not verify your income”.

    If on the pay stub there is the phone nr. for the company with who i am in contract with, why dont you call them and verify? They told that to “try again after about 6 months” (I heard that like 4 times already) till my income will reflect on my IRS.

  14. Kim Bailey

    Im not sure why all the negative reviews.

    Im not sure why all the negative reviews. My bank is great. They gave us a great rate on our car loan @3.9% and that’s with ok credit. Would definitely go back and do more business with ours.

  15. Leslie Rivera

    The benson location is my main bank.

    Lots of locations and great customer service. The benson location is my main bank.

  16. Karyn Cooper

    Talk about convenient!

    I have been banking with Alaska USA FCU since the mid 1970’s, and I have to say this is a great credit union for personal accounts. I also use them for a small business, and I would admit this is not their forte, but for personal stuff, they cannot be beat.

    I would recommend them to anyone looking for a bank that values you as a person and the community they are in. I also love that I can bank here or in Washington among other places now. Talk about convenient!

Reviews:36
Reported Loss :7568 $
Severity of Scam :High
Reported by : Anonymous
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