Alaska Usa Federal Credit Union

This company is extremely shaddy

Wow. I make a payment and its gets jacked up in Alaska Usa Federal Credit Union’s system. They charge a $26 late fee and will not reverse it even though I made the payment.

They said the account number was inputted wrong, well I copied and pasted it right from my spreadsheet.

When I read it too “Debby” the manager, it was what they had in their system.

She then still would not reverse the charge because she said I must have made a mistake inputting it.

I then asked for her last name and she said “I do not give out my last name” and then hung up.

This company is extremely shaddy and I would not do business with them.

Is Alaska Usa Federal Credit Union a scam?
Alaska Usa Federal Credit Union is a scam and a bad service provider as per the report filed on dirtyscam.com, They are not aggressive toward their customer satisfaction and complaint grievance.
Is Alaska Usa Federal Credit Union a legit?
Alaska Usa Federal Credit Union is not a legit business owner or provider, you should take all precautions/measures before buying or using their services.
How many reviews submitted by Alaska Usa Federal Credit Union consumers?
There is/are 36 review(s) posted about Alaska Usa Federal Credit Union and its indicate that the severity of the scam is High.
Where is Alaska Usa Federal Credit Union located?
Alaska Usa Federal Credit Union is located at 7575 Debarr Road, Anchorage, AK 99504, USA. You can contact Alaska Usa Federal Credit Union by dialing (907) 563-4567 or visit their website alaskausa.org before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary losses incurred by Alaska Usa Federal Credit Union customers?
7568 $ monetary losses incurred by Alaska Usa Federal Credit Union customers.
The reviews, complaints and scams about Alaska Usa Federal Credit Union are deliberately written by anonymous. We, at Dirty Scam are not liable for the content written about Alaska Usa Federal Credit Union. If you have any issue with Alaska Usa Federal Credit Union incident report, Please contact the author of this complaint directly, as we are not obligated to remove the complaint.

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36 reviews on Alaska Usa Federal Credit Union

  1. Wish I could give negative stars.

    Wish I could give negative stars. Phone service is absolutely horrible. Extremely unhelpful and a complete waste of time to try to call them for anything.

    Nobody working for this company has a single clue as to what they’re talking about. You could ask 4 different people the same question (which I did) and each of them would give you a different answer, none of which helped to solve the problem! By far the worst bank I’ve ever had to deal with.

  2. seriously worst ever

    I wish I could leave negative stars! I wanted to start a college savings fund for my son. After researching and speaking with agents the certificate seemed like the right one. I asked them many times , I can keep adding money in as I choose yes?

    They said of course you can. So I showed my son how to fill out the deposit slip and mail it out. I got the check back. So I called them asking why? Well you cant touch that till 2023. I reminded them that when deciding on the right one they assured me I could deposit money at will.

  3. Have to get the direct deposits that I get changed, them I will be done.

    After almost 50 years of banking at Ak USA, I am in the process of moving to a smaller, more helpful credit union. I do not like dealing with the tellers, who can’t help you.

  4. I will not go into details but they sign customers up for services that I rejected.

    This business has issues. I will not go into details but they sign customers up for services that I rejected. Later, after trust is gained, they automatically deduct small fees on a monthly basis – when discovered they refuse to refund the fees since 60 days passed before the discovery. Therefore, they refused to refund more than 12 months of these illegal charges.

  5. Refinanced my vehicle which was originally serviced by Alaska USA.

    Refinanced my vehicle which was originally serviced by Alaska USA. During the paperwork process, I had noticed that the paperwork showed the 1st as the payment due date, I asked if I could have the due date moved to the 15th as I requested at the start of the process (my former loan was the 15th also). I was told this would be handled.

    A few weeks later I noticed that I was receiving late notices, called in, talked with somebody who told me that it wasn’t a problem if I keep paying on the 15th. I expected this meant that they were changing the due date, or that it didn’t need to change, not sure what the person on the line was thinking (telling me I should keep paying late?) – I had autopay set up and just kept living my life.

    I got more late notices but since I had talked to someone a couple weeks prior, I didn’t expect it was a continuing problem, particularly because I had noticed that their website is circa the mid 90s and customer service in general seems lacking; I attributed it to outdated systems/practices, true I shouldn’t have trusted them.

    I went on vacation and the payment didn’t clear for a particular month – it was an error on my part, however since the payment in their system still reflected the 1st and it was the 30th when I returned, they sent a fail to pay to the credit bureaus. BTW, Alaska USA only uses snail mail to let you know of problems, per their own policy, I learned this the hard way – they didn’t attempt to contact me any other way.

  6. Worst ever. Can you do negative stars

    I have been trying to get rid of these guys since they made a double payment on my house and refused to give me information on how this happened. – since then:

    I recently went to Tampa to work on a contract. Because of bills in Tampa I did a change of address and I asked the AlaskaUSA if I needed to do anything to make sure my address stayed in Seattle and they informed me that they call if they receive a change of address and will not make a change without my permission.

    Since the Tampa housing is temp and I have someone checking my mail in Seattle that is safer. I closed all the accounts that were autopaid to Alaska, cut up the debit card and I have been getting ready to close the account, so the balance was like $80?

    I got a check from the cable company in Seattle and I called to see why, and it turned out they had charged me an additional month by mistake. The amount was much higher than $80. I went online to check, and I was locked out.

  7. My money is locked up for now and I WILL be closing the acct soon.

    I opened my acct on 7/2 and am STILL waiting for my debit card. When I call in to C/S I get passed around and lied to. Very FRUSTRATING!!! And as far as I know they haven’t even mailed me any checks. 10 business days is now 18 days & counting. They can give you a temp ATM card but it is only good in their ATM machines. My money is locked up for now and I WILL be closing the acct soon.

  8. NEGATIVE STARS!

    NEGATIVE STARS! Worst bank ever! I purchased a vehicle in, and usually just go with the lowest rate the dealership can find. In this case, it happened to be AlaskaUSA (At least I thought I was getting a good rate, who knows). What a nightmare from the very beginning… tried to charge me for being uninsured (which I wasn’t), could never get them to apply my overpayments to principal amount, and they bring a whole new meaning to customer “service”.

    I thought about re-financing several times, but didn’t want the hassle. On June, I purchased another vehicle and was so excited to get away from AlaskaUSA. But, here’s where the straw broke the proverbial camels back.

    Here’s my story. In April, I had made a large lump sum payment, in which the amount above the payment amount was to pay down the principal. As usual, even though I stated in writing with the payment to apply the overpayment to principal, the bank decided to,

    again, apply this lump sum to several advanced payments on my loan making my next payment due on July. Ugh! Having had this issue and several other issues with the “bank” that could not be resolved, I decided to let this slide…just to avoid further grief and frustration!

  9. I bought a truck recently and financed with Alaska USA.

    I bought a truck recently and financed with Alaska USA. What a mistake that was. They charged the wrong fee for title and registration so it was rejected by the DMV. Normally it wouldn’t be a big deal but I’m being transferred across the country again and I don’t have a license plate on my truck. Its not the DMV’s fault, it’s not my fault, its Alaska USA’ s.

    when they called me to explain that it got rejected they made it sound like it was my fault. Then said they would call the DMV the next week so see what they could do! Next week!!! What a joke. I got upset at that point. And the lady finally said she would call them to see what could be done. She said they would rush it and call me back with an update on two weeks.

  10. The customer service center manager named Jessica is terrible.

    The customer service center manager named Jessica is terrible. The first time I called in I asked the agent to hold for just one second and I looked down and she had hung up on me! So, I called back, the lady helping was extremely rude and condescending.

    I could not believe the way she was talking to me, so I asked to speak to a manager and she told me she was the manager. I asked about closing my account, foolishly thinking this manager would care that their customer service made me think about closing my entire account and she offered to send me a check for the balance! I will be looking for a new bank VERY SOON!

  11. Very Bad

    She also appeared to believe that the scenario made the most sense that I decided to pay late every single month (8 months if I’m not mistaken) since the refinance, even though the full 2 years prior to the refinance my account was perfect. So, Alaska USA believes that I made late payments for the entire duration of the refinanced loan on purpose, generating a late fee every month,

    and since they didn’t call/text/email so I could handle it before it turned into a problem, they believe I was trying to do something nefarious to reverse the credit issue – they did not have the courtesy to contact me, and, even though I took action, I couldn’t prove who I spoke with.

    BTW, I had perfect credit for 10 years; it still hasn’t recovered after nearly a year.

  12. Bad Service Provide

    The burden was entirely on me to prove that I attempted to have the due date as the 15th, every single payment coming in on the 15th wasn’t enough for them. Funny thing, I’ve read other reviews here where people had problems with due dates during loan origination, to Alaska USA, apparently the customer is the only entity capable of mistakes.

    Furthermore, I was told that they wouldn’t attempt to call me unless the payment ended up 60+ days late – of course, Alaska USA would get a couple late fees at that point. I guess the late fees were more important than keeping me as a customer.

  13. The "special credit" woman was extremely rude.

    I have an auto loan with these people. I’m grateful about iot because I was upsidedown on a loan on the previous vehicle. I have a huge payment and was trying to refinance. I called yesterday and submitted the application over the phone and was told I’d get a call back in a couple of hours.

    Call never happened. Called back again today and after call #5 I’m told that they can’t help me out because the principle isn’t paid down enough. Apparentlyno one could tell me this information the first time I called. The “special credit” woman was extremely rude.

  14. Scammer.

    Alaska USA Federal Credit Union is trying to tag on extra charges of $2000.00 on an in operable car (from Jan to May) because they said we needed insurance but you don’t in California .

    And now want to charge us for the past when the car had no claim and now is running with insurance. Just crazy!!!
    Please email me if you’d like to fix any wrong they did to you. Companies need to be put in their place and be honest or pay the price of wronging the wrong customers!!!!

  15. Bad Service Provide

    I again forgot to pay January’s payment this year, I received a phone call that I was late for January and owe $103… It was only $103 because again, I always pay more then the minimum required. The associate was very rude and condescending, even after I told them I would get online right now and make the payment.

  16. I hope to take advantage of their fantastic CD rates.

    I became a new client with a new Vancouver branch two months ago and had to make a deposit through a teller at a branch in Juneau.

    The teller was very courteous and helpful. I was very pleased with the experience. I hope to take advantage of their fantastic CD rates.

  17. Was given a loan through Alaska USA from my dealership.

    Was given a loan through Alaska USA from my dealership. Terrible choice if you are not near a physical location. There online services are antiquated – can only make payments via check routing number, cannot setup online account without physically mailing them the form (not even a fax number),

    once you have an online account you still can’t make payments from external banks, can’t save your bank routing numbers for future use, browsing their online tool it is evident that it is an old system. Difficult and annoying – I am getting refinanced to a bank that has decent online tools.

  18. This place is a joke.

    To make matters worse, we’ve had loans with them before, paid on time (and paid off early), and we currently have a motorcycle loan with them that we are, of course, ahead on. Didn’t matter to them.

    My advice? Bank with them if you want to work with a bunch of crooks. I haven’t been late on a payment in many years (and the only reason I was before was due to a bad car wreck and multiple surgeries to fix my shoulder) and neither has my husband, we both make good money and my husband earned his right to use the VA loan.

  19. Unfortunately AK USA already has the funds for my appraisal and has me trapped.

    The appraisal has still not been reviewed and I was told that closing could take another 2 weeks. But by the way things have been going that probably means another month or more. This has caused a great deal of stress having needed this loan for emergency repairs and having to exhaust other means of credit while waiting for this dragged out process.

    I don’t understand why this has taken 3 months when most other loans, even for my home purchase, take a month max. I wish I had more time to spare to start the process all over again with another bank whose average closing time for home equity lines is 4 weeks. Unfortunately AK USA already has the funds for my appraisal and has me trapped.

  20. if this horrible company has tried to put any additional charges on your loans..

    if this horrible company has tried to put any additional charges on your loans….they are thieves… Alaska USA Federal Credit Union is trying to tag on extra charges of $2000.00 on an in operable car (from Jan to May) because they said we needed insurance but you don’t in California .

    And now want to charge us for the past when the car had no claim and now is running with insurance. Just crazy!!! Please email me if you’d like to fix any wrong they did to you. Companies need to be put in their place and be honest or pay the price of wronging the wrong customers!!!!

  21. This company is extremely shaddy and I would not do business with them...

    Wow…I make a payment and its gets jacked up in their system. They charge a $26 late fee and will not reverse it even though I made the payment. They said the account number was inputted wrong…well I copied and pasted it right from my spreadsheet and when I read it too “Debby” the manager, it was what they had in their system.

    She then still would not reverse the charge because she said I must have made a mistake inputting it. I then asked for her last name and she said “I do not give out my last name” and then hung up. This company is extremely shaddy and I would not do business with them…

  22. Not a good start, hoping it gets better

    i just got a car loan and am switching my direct deposits to AKUSA . i wish i had read all these reviews first because they are not very good. The dealership where i purchased my car told me i could make additional payments on the principle to help pay off faster.

    But, found out that was NOT a true statement. Checked with AKUSA and its just a payment on interest and principle. That does not make me happy. I was also told that i would get whopping 1/2% if i transferred my banking. Waiting to see if i get it. Also, made my first payment and it still hasn’t cleared yet. Not a good start, hoping it gets better

  23. Go with Denali USA- you'll be much happier.

    Zero fraud protection on your account- I got scammed and they didn’t even flag my account or try and contact me. They are quick to take your money but very slow to refund it to you, and their customer service is terrible. Go with Denali USA- you’ll be much happier.

  24. I hope to take advantage of their fantastic CD rates.

    I became a new client with a new Vancouver branch two months ago and had to make a deposit through a teller at a branch in Juneau. The teller was very courteous and helpful. I was very pleased with the experience. I hope to take advantage of their fantastic CD rates.

  25. This institution is horrible.

    This institution is horrible. They allowed fraudulent checks through to the tune of $21,000.00 and won’t cover any of my money. It doesn’t matter how long you’ve banked with them or how loyal you’ve been.

    They care nothing about their customers and know you can’t fight them in court because they have the money to continue a fight long after all of yours is gone. I would give them an F

  26. The employees of Alaska USA are nice and that's about where it ends.

    The employees of Alaska USA are nice and that’s about where it ends. For a plain old bank account, they are ok. But anything more than that they are a headache to deal with and if you do ANY type of business banking, they suck.

    Your better off going to Wells Fargo or Northrim Bank. From simple cash services to commercial loans they are total amateur hour.

  27. I agree wholeheartedly with many of the negative reviews already posted here.

    This bank operates less like a member owned credit union and more like a big name bank. I’m going to pass on sharing the details of my husband’s and my experiences with this bank, but we would will never, ever have anything to do with Alaska USA again. I agree wholeheartedly with many of the negative reviews already posted here.

  28. This institution is horrible.

    This institution is horrible. They allowed fraudulent checks through to the tune of $21,000.00 and won’t cover any of my money. It doesn’t matter how long you’ve banked with them or how loyal you’ve been.

    They care nothing about their customers and know you can’t fight them in court because they have the money to continue a fight long after all of yours is gone. I would give them an F

  29. From simple cash services to commercial loans they are total amateur hour.

    The employees of Alaska USA are nice and that’s about where it ends. For a plain old bank account, they are ok. But anything more than that they are a headache to deal with and if you do ANY type of business banking, they suck. Your better off going to Wells Fargo or Northrim Bank. From simple cash services to commercial loans they are total amateur hour.

  30. Maybe it is time to check other banks for their rates.

    It costs $15 to stop payment a chec via by phone or at the teller station. It seems expensive to charge your member. Maybe it is time to check other banks for their rates.

  31. For today I am not happy at all with Alaska USA.

    I have banked with Alaska USA for well over 15 years now. In that time I have had absolutely no problems with them. As far as I am concerned they are a wonderful bank. However today I may have to change my high regard for them, We left Alaska so I can attend school in the Lower 48, Since we plan on returning as soon as I am done with college we decided to keep Alaska USA.

    I deposited a refund check from the college using the remote deposit app. This is not the first check I have deposited from them and the others went through with no problems. They release part of the check on and then other portion was supposed to be released today.

    I made a couple of small purchases yesterday and today I tried to buy lunch and my debit card wouldn’t work, After talking to a customer service rep I find out that someone in Anchorage decided that the check would “not be paid”, why they made that decision I will never know, and decided to place another hold until.

    I also found out that they charged me overdraft fees for the purchases I made before they decided to take the partial release back. Those fees were five times the amount I spent.

    After being put on hold, the customer service agent returned and said that “for today only, a one time removal of the fees will be done.” The way it was said was absolutely rude and since there is still a purchase pending am I out of that overdraft fee since it will not be posted in their one day reprieve?

    I have never had any issues before with remote deposit and now I am wondering if I will need to change banks after all. My decision will all depend on how this situation turns out. For today I am not happy at all with Alaska USA.

  32. Bad Service

    Bad customer service at the drive through.

  33. Not Good Service

    I have a car loan with Alaska USA for almost two years. They gave me a good rate, better than the dealer. But I also have a $500 secure credit card for 3 years. When I apply for that card they told me that after six months i can change it to unsecure credit card.

    I applied after 9 months, 1 year 3months, 2 years and every time they refuse to approve me because sometimes during this two years I had two miss payments, but they said, try again after six months. Now I applied at Bank of America and they aprove me $2500 unsecure card, with out any proof of nothing, i just told them how much i am making and that was it.

    After a couple of weeks with the new BofA credit card a applied again (after 3 years) at Alaska USA to change that secure CC to unsecure, and they said that they need the pay stub to actualy see what i am making. I brought them the pay stub and they refuse me AGAIN. This time they said that “you had those miss payments and we can not verify your income”.

    If on the pay stub there is the phone nr. for the company with who i am in contract with, why dont you call them and verify? They told that to “try again after about 6 months” (I heard that like 4 times already) till my income will reflect on my IRS.

  34. Im not sure why all the negative reviews.

    Im not sure why all the negative reviews. My bank is great. They gave us a great rate on our car loan @3.9% and that’s with ok credit. Would definitely go back and do more business with ours.

  35. The benson location is my main bank.

    Lots of locations and great customer service. The benson location is my main bank.

  36. Talk about convenient!

    I have been banking with Alaska USA FCU since the mid 1970’s, and I have to say this is a great credit union for personal accounts. I also use them for a small business, and I would admit this is not their forte, but for personal stuff, they cannot be beat.

    I would recommend them to anyone looking for a bank that values you as a person and the community they are in. I also love that I can bank here or in Washington among other places now. Talk about convenient!

Debarr Road 7575
Anchorage 99504 AK US
Get directions
Reviews:36
Reported Loss :7568 $
Severity of Scam :High
Reported by : Anonymous
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