I am very disappointed with AK Tax Service and I will not use them again.
I had an ACA marketplace tax letter with all of my documents when I originally went in and was advised I did not need it and it was ok to submit my taxes without that information.
I received a letter in the mail from the IRS in May stating they were holding my refund until the ACA Premium Tax Credit information was submitted with a form I did not understand how to complete.
I made an appointment for help and when I showed up at the office on Milwaukee at the agreed upon time no one was there.
I called several times and left messages to reschedule, but my calls were unreturned.
I ended up having to go to H&R Block for help and a review of my tax return to clean up this mistake and I ended up paying twice as much for my tax preparation this year. Not good.