I’ve moved many times in the past and have hired local movers, but this was by far the worst experience that I’ve ever encountered. In fact, this is the only one that’s been negative.
I planned my move a month in advance and dealt with the owner, whose name is Art. Initially, he seemed nice, but I guess he had to be since he was trying to get my business. After I made my $50 deposit to lock in the date, that’s when the attitude started. I lived in a high rise complex and they required certain insurance. Even though he’s moved other tenants in the building before, he acted like he didn’t know what they needed. So I asked him to contact the management office to see what they needed. He then proceeded to lecture me about how long he’s been doing this. This is the point where I should have dumped his ass. (Art, I know you’re going to read this; advice, don’t lecture your customers. No one gives a flying f*ck about how long you’ve been in this business.)
The day prior to the move, I had to call him to confirm that we were still on, even though he had told me that he’d be calling me. Day of the move, the moving guys were on time. They were nice, but I was concerned if they were physically able to perform the task, and on budget. My concerns were confirmed, see below.
My condo was a 2-bedroom, 2-bath. We had most things packed in boxes, other than large items like the couch and beds. The distance to the new house was approximately 8 miles, mostly freeway. The loading elevator was reserved. All they had to do was load and pack the larger items for transport.
A move that should have lasted 5-6 hours ended up being 10.5 hours!!! On top of that, the truck that was used ended up being too small, thus two trips. Then they wanted to charge me for extras such as bubble wraps and tape, when it stated in the email confirmation that everything was included in the quote. Told them there was no way in hell I was paying for that after you’re ripping me off with the extended time. Art decides that he’s going to give me an attitude and I just tell him to pound sand.
As I wrote previously, the actual moving guys were nice, but I wasn’t paying for them to be nice. As a matter of fact, my wife got them large whopper meals to eat. My beef is with the owner, Art. He’s a pompous ass that doesn’t understand customer service. There are very few things that I regret in life, but this is definitely one of those times.