AK Movers

He's a pompous ass that doesn't understand customer service.

I’ve moved many times in the past and have hired local movers, but this was by far the worst experience that I’ve ever encountered. In fact, this is the only one that’s been negative.

I planned my move a month in advance and dealt with the owner, whose name is Art. Initially, he seemed nice, but I guess he had to be since he was trying to get my business. After I made my $50 deposit to lock in the date, that’s when the attitude started. I lived in a high rise complex and they required certain insurance. Even though he’s moved other tenants in the building before, he acted like he didn’t know what they needed. So I asked him to contact the management office to see what they needed. He then proceeded to lecture me about how long he’s been doing this. This is the point where I should have dumped his ass. (Art, I know you’re going to read this; advice, don’t lecture your customers. No one gives a flying f*ck about how long you’ve been in this business.)

The day prior to the move, I had to call him to confirm that we were still on, even though he had told me that he’d be calling me. Day of the move, the moving guys were on time. They were nice, but I was concerned if they were physically able to perform the task, and on budget. My concerns were confirmed, see below.

My condo was a 2-bedroom, 2-bath. We had most things packed in boxes, other than large items like the couch and beds. The distance to the new house was approximately 8 miles, mostly freeway. The loading elevator was reserved. All they had to do was load and pack the larger items for transport.

A move that should have lasted 5-6 hours ended up being 10.5 hours!!! On top of that, the truck that was used ended up being too small, thus two trips. Then they wanted to charge me for extras such as bubble wraps and tape, when it stated in the email confirmation that everything was included in the quote. Told them there was no way in hell I was paying for that after you’re ripping me off with the extended time. Art decides that he’s going to give me an attitude and I just tell him to pound sand.

As I wrote previously, the actual moving guys were nice, but I wasn’t paying for them to be nice. As a matter of fact, my wife got them large whopper meals to eat. My beef is with the owner, Art. He’s a pompous ass that doesn’t understand customer service. There are very few things that I regret in life, but this is definitely one of those times.

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9 reviews on AK Movers

  1. AK Movers Is Scammer

    I’m changing my review due to the fact that I felt like I was forced into leaving a positive review. While they did come at 7pm and help me move, they hit my furniture on the doorways and then claimed the damage was already there even though I witnessed the damage happening.

    At the end of 2 hours, they were rushing to get out even though you pay for 3 hours minimum. I needed movers in a hurry but if you have a choice and time to shop around, get someone else.

  2. AK/Smooth Movers is not a professional company they damaged my furniture.

    AK/Smooth Movers is not a professional company they damaged my furniture and overcharged me three times as much they were due @ 12-and didn’t not show up until 230pm time and very & very unreliable do not use them or you will be disappointed I tipped guys a lot and in the past the service was good but this the service was beyond awful and cost me $1300 plus a hefty tip just to move a one bedroom and then they still tried to get more money out of me and left a lot furniture/items broken & scratched up & damaged.

  3. I will not recommend this to any of my friends.

    I used this movers for a local move price was reasonable so i chose this movers. But , it was worst moving experience ever. They are not professional movers. they took 8 hours to move my 2 bedroom apartment. Its double the time from my last move with same furniture.

    Manager was so RUDE. He was nice when i first reserved the move on the moving day he was so rude . Hidden charges they charged us for the wrap and tape they used. initially they said everything included.

  4. AK Movers are incredibly efficient at moving.

    AK Movers are incredibly efficient at moving. Artem and the guys helped us move from a 6br home to a 3br apartment with an additional stop at a storage unit. Very strong, very efficient at packing and transporting. I’ve never hired professional movers before but I would definitely be using AK Movers again in the future.

  5. Do not use this company.

    Do not use this company. They broke two lamps and put large holes in our walls and said “sorry but that is all a part of moving.” I am highly disappointed at their lack of respect or fate for our items and reporting them to the Better Business Bureau.

  6. Hard working crew.

    Hard working crew. However, not the most efficient at working in a condo complex. Their management was specifically advised on two occasions to have their crew show up at 9 when the elevators would be reserved.

    They showed up at 8am, and because the elevators were not reserved, all my items were placed outside the elevator bay on my floor and in the lobby – causing complaints from tenants.

  7. Great movers who showed up on time and worked quickly.

    Great movers who showed up on time and worked quickly. Sunday availability was key!

  8. good moving company. Very responsive.

    good moving company. Very responsive. They were able to accommodate me on short notice. Their moving crew was also professional and were punctual. They didn’t overcharge or cut corners. I will recommend them to a friend.

  9. But seeing as was a last minute hire we are incredibly pleased.

    We drove a truck in from Missouri in a move to the DC area. The movers we originally hired bailed on us at the last minute and we had to scramble. We were able to find AK who showed up and did an excellent job.

    Would absolutely hire them again. Very recommended. I only am giving four stars instead of five because of the cost, three hours minimum, we used only half that. So it felt over priced. But seeing as was a last minute hire we are incredibly pleased.

Rockville Pike 11801
North Bethesda 20852 MD US
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Reviews:9
Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : anonymous
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