This dealership is full of crooks and liars. Now we find out that the car we purchases a month ago, Airpark Dodge never even got the title from the other dealer, have never submitted it to MVD, lender, insurance, and have NOT released the title or loan of car we traded in.
This dealership has the most incompetent, worthless people in the sales and finance teams!!! Management is completely dismissive and nonchalant about the performance of their sales and finance team. No one knows who is supposed to do what and when. Seriously, run away and avoid this place!!!
We have attempted to reach the sales, finance, and manager of the dealership regarding this issue and we have not receive any response back. We have also spoken to Dodge Corporate and they have been unable to give us any answers as to why title has not been registered or transferred. We have attempted to speak to the title manager and no response back.
The dealership is now in violation of AZ statute 28-2060. Transfer of ownership by operation of lawWe will be suing the dealership now that our loan is on the line because of the dealership’s incompetence and we will be filing a complaint with the Attorney General’s Office.
Avoid this dealership at all costs! It was one of the worst buying experiences that we have ever had. We found a car that we wanted but the dealership had to attempt to get it from Bill Luke. They assured us that they could get the car from Bill Luke but they needed to negotiate a deal first. We negotiated and came to an agreement and decided to go forward.
We get to the credit app and we told them specifically that we only wanted the credit run ONE time as we already had a pre-approval. Finance states “oh yeah it will only hit your credit once”.
Lie #1 – they ran it NINE times! They even went on to state that even if it runs through several banks, it would only count as one. Look out for them running multiple credit checks without your permission affecting your credit score.
Lie #2 – while we were discussing “meeting with the finance guy”, we suggested that they actually call Bill Luke to make sure the car was available. They assured us they were and that they could get the car that day or the next morning. Great! That was a lie. They never called.
Lie #3 – while signing the deal, we asked the finance guy if we were putting the cart before the horse since we had not had an answer from Bill Luke yet. No no no, he assured us that it was just small detail, they will get the car, they just have to figure what what they are trading with Bill Luke in order to obtain the car. That was a lie. Deal was signed, about to hand cash over and we ask him to check with the guy who was supposed to speak with Bill Luke. They come back and said “oh, we won’t be able to get it till Monday, their inventory guy doesn’t work on the weekend”.
So no we have a contract for a car that they don’t even know if it is available or if Bill Luke will even give it to them. We decided to rip up the contract and as we were about to leave they all scattered like cockroaches that had the light turned on. Dale in finance was very apologetic and swayed us to wait and see if he could personally make it right.
We went home and researched and found another car and asked if they could inquire about it. Lie #4. They assured us they were checking on it. Never heard back from them for two days. Obviously they were waiting on confirmation on the signed deal on a car at Bill Luke which they refused to deal with them on. They finally were able to obtain the other car which we had to redo all the paperwork as the deal had the wrong VIN.
They had the car for a week as my husband had to go out of town. We arrive to pick up the car and there was a ding on the door and they hadn’t even bothered to put on the brake and gas pedal accessories.
There is so much more, but I think you can get the jist that this dealership is full of liars and scammers. Worst I have ever dealt with in over 30 years of car buying. We are in the market for a Jeep Wrangler and we will be avoiding this dealership at all costs for this purchase. If you find yourself here, turn around!