Not a great experience, felt like we were overcharged. AirServ’s tech visit revealed we needed a new thermostat, we could only buy it from them at a substantially marked up price. We questioned the cost of their thermostat, the selections but in the end our HVAC tech acted like he had not even HEARD of a Nest programmable thermostat when we asked him (available for 4 years now). In the end because our AC was broken we were forced to accept their high mark up thermostat price. Now we’ll probably buy a NEST and sell their cheapo Honeywell on Ebay. Felt like a slick mechanic giving us the runaround and wouldn’t explain their costs. WOULD NOT RECOMMEND THEM. Also we thought the initial service call (they had to come back twice because they didn’t have the parts) would be deducted from the total bill, it was not. We were charged two visits. Didn’t feel like they were honest or upfront answering any of our questions.