This web site is a total scam, they don’t protect the user. I went on line to their website to rent an apartment for vacation to New York with my family.
The posting was fake, the host was fake and they took my money. I contacted Airbnb and they simply said Oh no! you’ve been a victim of fraud. We are so sorry.
I asked if there was anything they can do since I was traveling that same day with my 3 children , husband and mother.
Nothing, not even a discount to help the huge problem I encountered. I rented the apartment from their Site! How can this be? Please be very careful as this too can ruin your vacation that you have been saving for so long.