KEEP THESE CROOKS OUT OF YOUR HOUSE!
I paid AirBenders $18k to install two complete Trane HVAC systems at my house. The job included 2 inside and 2 outside units.
I paid by check, in full upon the completion of the job. The check was deposited by AirBenders almost immediately. They took my money and left no warranty paperwork, no signed contract, nothing but some instruction on how to install the equipment… My requests for the warranty paperwork, which was promised in the original offer email from AirBenders, are ignored by the company.
To access the outside units, AirBenders took my pool storage out and took a bush out. They promised to return everything to the original state upon the completion of the job. They left everything in disarray! The pool storage container was left on the deck by my pool, the bush that they took out of the ground was left somewhere in the yard. My requests to the company to take care of the mess were ignored.
During the installation of the HVAC systems, they didn’t care to disconnect my Nest thermostats at all! This negligence resulted in them burning one of my two Nest thermostats… I just bought a brand new Nest thermostat to keep my upstairs system working. As you could probably guess, AirBenders couldn’t care less about this.
A year ago, I bought a brand new Humidifier system for my HVAC unit downstairs, which was about $400. AirBenders simply stole my Humidifier system. My requests to return my Humidifier system remain unanswered by the company!
For the cherry on the cake, at the end of the installation, David told me that he wants to replace my water heater as well. Just an extra $2k, but he would come and check the leak from the brand new upstairs HVAC system they just installed if I agree to the water heater. Guess what, I agreed to it! Apparently, that wasn’t enough for David. Just before leaving the house, he turned the water temperate dial on my water heater all the way down to the ‘vacation’ settings, to make sure it appears that the water heater is not working anymore. Next morning, my whole family took a cold shower. I went downstairs and discovered that surprise left by AirBenders. I put the dial back to ‘warm’, and the hot water is back!
I could only guess what other surprise bombs this company has left in my house.
They all brag that they are from Afghanistan, as if all the best HVAC technicians come from Afghanistan. I don’t care what country you are from, just do your job right and don’t steal my property!
I’m contacting the BBB and the police next.
Stay away from these crooks!
UPDATE 5/29: I provided photographic evidence and AirBenders admitted to stealing my humidifier. They brought a substitute unit and left it at my front door a week ago. We agreed that they will come and install the substitute unit today (5/29). David Jalal came with another technician earlier today. Instead of installing the unit, he started attacking me. He was super aggressive, loud, and his cursing wouldn’t stop! I told him to leave the house, and he wouldn’t. He left only after I started dialing 911. I called the police and filed a police report. This is the end of my relationships with this company.