Airbenders was dishonest with their pricing, did not honor things they told me on the phone, took two visits to fix my HVAC (charging me for both), and tried very hard to sell me a new system instead of fixing it–I would NOT use this company again.
My HVAC went out this summer and I called Airbenders to fix the problem. They told me I had a refrigerant leak and charged me $250 to add refrigerant. This did not fix the problem and they came out again a few weeks later. Prior to their arrival I called their customer service and was assured that I would be credited that $250 towards the current fix, since adding refrigerant did not solve the problem. The technician then told me I had a restriction in my system and told me that he could flush the system for $400-450, but would not guarantee it would work and tried very hard to sell me a new HVAC system.
I ultimately decided to flush the system, which fixed the problem and my unit has been working well since. However, after completion, the technician charged me $650 for the service. I could not fully understand his explanation for the difference in price because he did not speak English well. He, and his supervisor (Sam?) after I called him, also refused to honor the $250 credit that another company employee told me I would receive.
In an attempt to be accommodating and so the technician could leave for his next job, I agreed to pay $550 for the service after the supervisor told me he would speak to whoever I talked to earlier in the day to resolve the final price. But he did not call me back, and they have ignored subsequent phone calls and emails from me.