Air Express Appliance

they will not provide services promised.

We are a very small non profit in DC trying combat food injustice in under served communities. Our dishwasher broke 6 months ago when we contacted Air Express Appliances to come help us fix the issue. The guy Hamid came out to diagnose our commercial dishwasher which he charged us a $300 fee. He then told us that he needed to order some parts to complete the job.

We waited over 3 months for this part to come, in which we never received even after multiple phone calls and voice messages. They were not the most professional company and we received the run around during this time.

After 3 more months of not getting any service we asked where told that they do not service commercial dishwashers after we paid a diagnoses fee. we have asked for a refund. Hopefully we receive the refund. Please stand clear of this company, they will not provide services promised.

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4 reviews on Air Express Appliance

  1. Complete trash company. Avoid.

    Crooks!! Came out in August- my window was in the morning, they didn’t arrive until after 6pm, after I called them to find out where they were. I needed a transition duct repaired on my furnace (there was a hole in it). The guy measured it, took my $150 check, took my credit card info to order the part and disappeared.

    They had a coupon- free service call with a repair. Well they NEVER came back to repair. I called at least a dozen times from August to October and they kept telling me someone would call back- never happened. They told me the part was on order (I’ve since had it repaired and the new company made the piece on the spot).

  2. but he never brought any tools inside the house.

    Took my money and ran. Came out August 1, 4 hours late. Took measurements to repair a hole in furnace duct. Poked on the back of fridge that was making noise (still making the noise). Charged $150 service call- which I have a coupon to reimburse on any completed repair- BUT THEY DISAPPEARED. Never called, never came to repair anything.

    I have called a dozen times and they seem to have no idea who I am or what I need fixed. They put me on the phone with one technician who insisted I need a new furnace- went on about how his gauges showed I had leaks etc, but he never brought any tools inside the house.

  3. Let's start off by saying I have NEVER been so angry.

    Let’s start off by saying I have NEVER been so angry. I had this company come in to fix the washing machine, which was making a weird noise. Then the guy comes in nickname “Jay” and says he isn’t strong enough to move the washing machine. He then proceeds to drill a hole into the washing machine which he drilled into a pipe.

    We just spent thousands of dollars on vinyl flooring and our floor is flooding, so now in a couple of months, the floor will be popping up. I call and the guy on the phone is in disbelief and sounded like I was full of crap. Over an hour has passed and no one will call back and they are screening the call and not answering because I called from another number and they answered. So I am going to just go ahead and contact my business lawyer and just take it to court.

  4. Complete Not trash company.

    They told me the part was on order (I’ve since had it repaired and the new company made the piece on the spot). Some of these calls they put me on the phone with a tech who insisted I needed an entire furnace because the gauges showed a leak, but he never brought a single tool inside my house.

Reviews: 4
Reported Loss : 200 $
Severity of Scam : High
Reported by : Anonymous
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