We are a very small non profit in DC trying combat food injustice in under served communities. Our dishwasher broke 6 months ago when we contacted Air Express Appliances to come help us fix the issue. The guy Hamid came out to diagnose our commercial dishwasher which he charged us a $300 fee. He then told us that he needed to order some parts to complete the job.
We waited over 3 months for this part to come, in which we never received even after multiple phone calls and voice messages. They were not the most professional company and we received the run around during this time.
After 3 more months of not getting any service we asked where told that they do not service commercial dishwashers after we paid a diagnoses fee. we have asked for a refund. Hopefully we receive the refund. Please stand clear of this company, they will not provide services promised.