Air Control

Air Control But it happened yet again.

I first made an appointment with Air Control back in mid-April. It was for preventive maintenance. At the time of the appointment, as I was waiting for them at home, Fred called to cancel; he said the temperature outside wasn’t warm enough.

I said no problem and rescheduled for early May.

In early May I waited for them again and after about 15 min. past our appointment time I called their office to find out what was up. Nobody picked up so I left a message. About 10 min. later Fred called and said the temperature outside wasn’t warm enough.

Why couldn’t he just call in advance and tell me that instead of making me wait for him? Still, I rescheduled a third time, probably misled by the raving Dirty Scam reviews.

Last week, I left work early so I could make our appointment on time. But it happened yet again. About 20 minutes after our appointed time I called their office. A nice lady answered and said she would try to find out what was going on. Another fifteen minutes went by. Then this guy Jason calls and says he’s on his way. I ask him how long he’s going to take. He says 45 minutes. That’s about 1 hour and a half after our appointment, and he didn’t even apologize. In the end I had to cancel because I had another commitment in the evening.

In conclusion, I wish these guys were a little bit better at customer service. Not even customer service, just basic etiquette. Why is it so hard to call someone and let them know you’re going to be late?

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3 reviews on Air Control

  1. I called another company that promptly sent at a person and fixed our problem within hours.

    I had a service contract with Air Control, and I tried to schedule the service check and a possible repair due to our air conditioning not working well. I called multiple time and left multiple messages over multiple days, and I did not receive a call back from them for 3 days. I called another company that promptly sent at a person and fixed our problem within hours.

  2. No call to say delayed or would not make it. And we still have no AC.

    After reading these reviews we were thrilled they could work us into their schedule even if it meant driving into DC for a late evening appt. BUT…after waiting over two hours we were left with no AC and never had an opportunity to work with Fred.

  3. First and foremost, I want to say thank you, thank you and thank you.

    After I told him all the symptoms of my heating system, instead of selling me emergency service, over the phone he walked me through all the possible causes and the ways to check them up.

    Turned out that it’s just my thermostat out of battery (my crappy thermostat doesn’t even have low-battery indicator on the screen). He totally saved my night in this freezing night, and FOR FREE. He is professional and knowledgeable. I will definitely call for his service once my HVAC has real problem next time.

Westwind Way 1774
McLean 22102 VA US
Get directions
Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : anonymous
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