We have been using this company for HVAC maintenance of our three zone system. Over the years the technician scammed us and extracted money for unwanted service which they create while on the service visit.
The latest incident was making replace a HVAC unit which perhaps required some minor repair, such charging the gas / refrigerant or replace a condenser which is burn out. The company made us buy an expensive unit made by Carrier model Infinity 2.5 tonne which costed over $7,500. This unit had ten year warranty. This week we noticed water leaking from the unit and damaged the ceiling and we were forced to switch of the system. When the technician came to fix the problem, he said the water collecting tray got rusted and leaking and need replacement at the cost of $340. Apparently when the new system installed two years back, they were supposed to install new unit with new tray and new switches etc. But they used the old tray so that they can come back charge more money later to fix it.
This company runs large scale scam by forcing the home owner to buy new unit where they gain substantially. Recently on a regular maintenance trip the technician warned other two units new replace soon. But when we checked with another company, we are told those units are good for another few more years. This is how this company cheats the home owners and make more money for them in unethical way. No one should trust this company to do HVAC unit replace the or any kind of maintenance work.
An update. Air 1 technician misdiagnosed the problem of water getting accumulated and leaks to the ceiling and recommended to replace the tray at a cost of $341. When I called another company, the technician found out that the real problem of water filling the tray was due to primary drainage connected to the HVAC unit was clogged. He unclogged the drainage and the problem solved with minimal effort. Air 1 has incompetent technicians who only know to scam the customer and not fix the problem. It is very shameful for an established service company like Air 1.