Before I even go through the details of the scam, I would like to warn everyone in bold letters for not dealing with this fraud company calling themselves A&E Watches. I ordered from them through the online portal and paid them $7200 through wire transfer. I also paid additional $48 for shipping through UPS and asked for 100% insurance with UPS.
So, after the money was transferred, they told me that they were sending the watch with proper papers, accessories and insurance. I received the watch after 15 days of making that order. However, it was not something that I expected. The box was beautiful and was of the product that I ordered for, Rolex explorer II. But, when I opened the box, there was nothing inside.
Trust me on this, the box was completely empty. Later, I checked the paper and it was also not proper. There were no serial number mentioned on the paper, only the product model was listed. I soon understand that this was not a mistake but was done on purpose.
Hence, I called the company and asked them for the resolution. I was informed that the watch must have been stolen during the shipping as they had sent it to me. They also said that the watch was sent through UPS with insurance and everything intact. The next thing I did, was called UPS.
UPS told me that the watch was never insured and they do not insure something with that kind of price tag. They said that the seller never asked for the insurance as everyone knows we do not insure products with huge price.
I again contacted the seller and they said that they applied for the insurance during the shipment itself, and are waiting for the claim from UPS. This was a lie and my suspicion were correct. They never intended to send that watch to me.
I asked them to refund the amount as the watch never reached me. But, this fraud company wants to keep all the amount with itself. They refuse to pay the money back and called me a thief saying that I was the one who kept that watch and declared that it never reached me.
I have never been humiliated like this before. Being an honest customer, I believe that this kind of scams will hurt our trust and it may happen that most of us stop paying online for products. UPS also informed me that they had several complaints regarding A&E Watches and this company was on their suspicion list too.
This still does not get me my money. But, I would try my best to ensure that I warn as many customers as possible. If it keeps happening this way, these guys are going to take advantage of people like us.
If you also wish to save yourself from this scam, stay away from this fraud company. They will take away your money for nothing.