I called them on the phone and they said that they said they were a preferred provider for Anthem Blue Cross, my provider. They said when I was there that chiropractic was completely covered under my insurance except for a $30 copay. Ok, sounds good so far. But then this happened with my insurance:
1) they billed for a “specialist office visit” – which apparently they aren’t supposed to do since that is for doctors not chiropractors. this is where the $30 copay came in.
2) they billed separate for chiropractic which was not covered completely under my insurance (50% coinsurance, which I’m OK with I guess). This was only $15 of the total, so not terrible.
3) then they billed for durable medical equipment. Hah! It was a foot of black theraband that they’d given me to exercise with. and it cos $30! On amazon a set of 6 costs $10. A whole box of it like they have at the office costs $40! $30 is incredible upcharging. My insurance doesn’t cover this completely as well.
4) then they billed for physical therapy services! Hah! They put me on a massage table that vibrated me for 10 minutes and charged like $20 for the honor. Physical therapy, yeah right. And again, my insurance doesn’t 100% cover this.
Long story short. They either didn’t understand my insurance and billed incorrectly (unlikely if they are a “preferred provider” I’m thinking) or lied to me on the phone and in the office and deliberately billed strangely in order to maximize their $$$.
UPDATE: I called them out on the theraband and they said I could return it to their office and they would take off the charge. I did that 1.5 weeks ago. They haven’t updated their claim. Fun stuff.