A.L. Nella & Company

Customer Service

A friend and legal advisor recommended A.L. Nella & Company to me, so my expectations were high.

I was specifically referred to Joan, who I will say is very nice and quite personable.

I did not expect that it would have taken so long, and so much of their time to get an answer to a very simple question regarding a 401k distribution, especially given the answer they gave me and the reasons behind it. I was like “Duh.

It took over two weeks? I could have figured that out.”

Then came the bill! I expected it to be at most between $500-800, but it was over $1500.

Given their awareness of my finances (or exceptional lack thereof), I would have expected them to give me a heads up of where the charges were heading, especially since they knew I didn’t have that kind of money.

It didn’t hep that they scheduled one meeting which was entirely unnecessary, and which I still got billed for.

Not once, in any of our meetings or email conversations, did she mention anything about rates.

I expect to pay for professional services, but this was ridiculous.

Needless to say, I will not be using their services again.

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2 reviews on A.L. Nella & Company

  1. Maybe they haven't really tried.

    Disappointing, slow, and non responsive tax accounting and preparation service for clients who’ve been using this company for the last few years. My prior, less expensive accountants were more responsive, more timely, more attentive to detail, and also did a better job knowing accounting rules and regulations.

    I’m paying the accountant more and getting less service and worse service. Worse, I used to get refunds. Now I’m paying extra taxes at the end of the year. I’m disappointed with A.L. Nella. A.L. Nella seems unable to get people’s taxes done and unable to get clients’ tax questions answered. Email questions sent to my particular tax accountant with A.L. Nella go unanswered, and then,

    when a late response finally does come, it’s surly and provides zero information and just offers excuses for why the work has not been done. One tax question I asked has been outstanding for two years, and A.L. Nella still hasn’t figured out the answer – or maybe they haven’t really tried.

  2. Scammer

    I have used A.L. Anella for my taxes for almost 15 years and have had excellent service. I have great confidence in the way my taxes have been handled. I will continue to have them do my returns and would recommend them to others. Thank you A.L.Nella for the peace of mind.

Market Street 1390
San Francisco 94102 CA US
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Reviews:2
Reported Loss :3422 $
Severity of Scam :Medium
Reported by : Anonymous
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