After doing my research and finding such great reviews of this company, I thought I had found my mover for both my Craigslist pickups and my upcoming move. I called Dany and set things up for my Craigslist pickups yesterday. I then e-mailed the details and got confirmation. I was set to meet the crew at the first of three pickup locations at 9:30 a.m. Everything seemed fine, and I was quite pleased at this point.
The movers didn’t show up. At 10:15 (45 minutes late), I got an e-mail saying they had overflow from a move the night before and they wouldn’t be able to show up until 1 p.m. I called Dany and he said he would try to arrange to get another truck and split his crew between the other move and mine. I understood this would take a little time (Dany said about an hour) and started to update my other locations to the shift. (I was lucky my other locations–Craigslist sellers who really didn’t know me–were amenable to this situation.) I asked Dany to call me back and confirm once the ball was rolling on things.
I never heard from him again. My calls went straight to voicemail (to a box that was full). My text elicited no response. My e-mails to the company went unanswered.
The Craigslist sellers from my first location were kind enough to host me until after 1 to try to wait out the original estimate. My last e-mail to the company (around 1 p.m.) stated that unless I see them at the location or hear from them by 1:15, I would assume they were not showing up. I never heard from them. They did not show up. End of story.
I am lucky my sellers are very understanding. They are all willing to reschedule with me for next weekend. Now I just have to find another mover. I recommend you do the same.