I do not know from where I should begin, It was a pathetic and horrible experience. I can’t explain the discontent that I felt while my stay at A better today recovery services.
There were myriads of complaints that I want to make. The most serious one being the incompetency that they showed in scheduling the therapy sessions of clients with their therapist. There were times when people had to wait for many weeks to get in touch with the therapist.
I knew a guy in my group who was not scheduled for the session until 3 weeks of his stay at the center. Those who got hold of the therapist, only had 50 minutes of every week with him. I am myself a professional who has worked with these kinds of centers for years and watching the quality of services that this center provides, break my heart.
Mostly in these sessions, they picked an intern to oversee the entire group. Oftentimes, they even picked the client itself to lead the group, sitting at a corner all by themselves. Many times, we just spent hours analysing a short story or a paragraph which was painful and irritating as well.
They have got no psychiatrist on the panel and have arranged a family doctor who comes 3 days in a week to check and suggest medication. They asked me to detox for first week after I joined and I spent that time lying on the cot in a supply room. The room is called serenity room and is no close to that word anywhere.
I remember a client who was asked to leave few hours before his discharge time because his insurance did not cover that limit. What kind of insensitive and money minded facility would do that? But, A better today Recovery has nothing to do with the client’s case. I even heard about the cases where they did not provide the right treatment and there are complaints against them with various government agencies as well.
There were bed bugs and we all had rashes and bug bites all over our bodies. We informed the staffs but they were too ignorant to consider our concern. They have a regular 7 days dinner plan that rotated every week without any change. The quality of the food that they provided was terrible as well.
They informed us about a nurse who would be available 24 by 7 which was a lie. They take everything from you. Bank cards, pocket books and anything that can help you spend your time easily. You have to request them on Saturdays if you wish to use them.
On top of this, they have the audacity to ignore the calls from your family and rarely informed about their calls to the clients. It took my wife numerous follow ups to reach me. She even mentioned that the other client’s family had the same feedback about the calls.
I asked the team to get me my medical records and they only gave me half of the information. I tried to follow up for the rest of the records which they completely ignored. These people are only after money and their program is a complete waste of time.
They have problems everywhere, either its accommodation, food, fees, consultation, therapy sessions or empathy, they have got nothing to offer. Their non professionalism and incompetency can make up an entire book as they have got a lot to improve. However, to describe the experience is short, I would term it as awful.
The entire program is disorganized and the center has appointed inexperienced and naïve staffs who are rude and would not care about your health and medical need.
I have no other suggestion than to ask you to find a better program and trust me, every other program in the town would be better than this. So, think and do your research before handling your money to these scammers. They know nothing about the work that they are doing.
A better today recovery service is all set to scam innocent people and make their stay at the facility disheartening. If you do not want to waste your money on this program, keep distance. They would rip you off.