AAdvantage is dishonest. I don’t like calling people liars, but they lied to me. We had them replace a humidifier in our third floor furnace room earlier this year, in February. A few weeks ago, in mid July, we noticed a drip/leak coming from a ceiling light in our second floor bedroom. We then went upstairs and found that there was a leak near the furnace, which we assumed was coming from the humidifier.
We then got Aadvantage on the phone late on a Friday evening and asked them whether they would advise us turning off the water valve which supplies water to the humidifier. They said “No” and that there was no need to turn off the water valve. They came the next day (Saturday) and found out that a part went bad inside the humidifier which resulted in the leak. The part going bad is not their fault, but they should have told us to turn off the water valve to prevent additional water damage. There are several stains on the ceiling now in that bedroom and the adjacent closet has significant water damage, with a section of the drywall likely in need of replacement.
We asked Aadvantage whether they would cover the repair costs. They said “No” because the part had gone bad. When we confronted them and said that we had asked whether we should turn off the water valve on Friday night, they denied telling us that there was “no need to turn it off” and their manager, John, said, “I told you to go ahead and turn everything off.” He NEVER said such a thing. We would have gladly turned it off if we thought it would have prevented additional water damage, but Aadvantage was convinced turning off the water valve would not have prevented additional leakage. Shame on them.