I’ve been going to Sutter Medical for the few years. 55 2nd Street Care Center is super convenient to my office and it’s always been easy to get an appointment.
They recently moved primary care services out of the building which is quite unfortunate.
That was really the only reason why I went there, so minus one star for having to go to Potrero Hill for a check up.
They still have some services, like dermatology. I’ve been trying to schedule an appointment with their dermatologist for months.
My PCP said he would ask them to call. No call. I left a message. Did not hear back.
I finally managed to get someone on the phone to schedule an appointment.
I scheduled an appointment about a month in advance. Later on, I needed to reschedule.
I sent a request through their patient portal. Didn’t hear anything.
I left a message because nobody ever picks up. Never heard back.
I tried calling back the next day, phone lines were not working.
I hit the cancel button for the appointment in my patient portal with a message asking to reschedule.
Didn’t hear back. I called again and left yet another message. No response.
Thanks for ignoring your patients, y’all. I will not be coming back.