Lies by the employees. We ask for a delivery date of our storage unit on Sept. 1st and it seems in tact. But, when we call back it is set for weeks away from our delivery date on Sept. 11th. Today, Aug. 30th I get a call from Eric that the unit will delivered shortly and I explain to him we are not even signed up there yet
And will not be signing the lease until tomorrow Aug. 31st. He passes the buck and says they is not him, but he is the operations manager, I call 800-packrats and that is when I find, this is just like any other large corporation.
NEVER a supervisor in to get things resolved.
NEVER able to get past those that are the ones lying to you.
NEVER can get a manager on the phone, not even the one that opens the door for them to get into the building.
They say they will get a supervisor on the phone and then will not.
Absolutely a fraud of a company.