It has been 6 months and I am yet to close on my $81,000 refinance. I know sometimes that hiccups happen and they are unforeseen and not able to be prevented.
I have been very understanding through those things and they were not at the fault of Zeus Mortgage but since they have received all of the other information they have requested I have still not received a final approval and it is now getting rather difficult to reach Brian Noir (Sales Manager) and Jackie Sager who appeared to be so helpful through the early steps of the process.
I would like to add that I have an 800 credit score and make well over $100,000 a year with zero debt so if they are having this much trouble getting my loan done God only knows how horrible they must be with customers that are more credit challenged.
My advice would be stick with more nationally reputable companies that have built their reputation on customer service.
Sometimes trying to give your business to local companies is a bad idea and experiences like this are why they can not expand beyond the local market.